Helpline Operator / Responder
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 08 February 2026 |
| Location: | Oldham, M35 9AD |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75777314 |
Summary
Helpline Operator / Responder (Helpline and Response Service)
MioCare Group
Ref: 001241
Contract: Permanent
Salary: From £14.72 per hour (plus additional enhancement for unsociable hours)
Hours: 28 per week (between 7am 11pm over seven days)
Based: Spindles Town Square Shopping Centre (OL1 1HD) but with a necessity to be able to travel across the borough of Oldham
Closing Date: Sunday 11 January 2026
Apply Now:
For full information about the MioCare Group, about this particular role and for details of how to apply please click the link below:
Helpline Operator / Responder (Helpline and Response) - MioCare Group
Role Overview:
MioCare’s Helpline and Response team provide an emergency response alarm service which supports people to live independently and enjoy the comfort of their own home, safe in the knowledge that help, advice and reassurance can be provided quickly in an emergency situation.
The key role of a Helpline Operator / Responder will involve the following tasks:
- To respond to community alarm calls by communicating with customers in their own homes via an electronic community alarm system.
- To record information on the Electronic Call Monitoring System, monitor the calls and data and provide a service that meets the requirements of company policies, procedures and guidelines.
- Respond to community alarm emergency calls by attending customers’ homes to enable individuals to live safely and independently.
- Support customers with personal care needs when required.
- To install appropriate equipment for customers in order for them to remain independent and safe within their home and community.
- Provide a service that meets the requirements of the Care Quality Commission (CQC), departmental policies, procedures and guidelines.
Applicants must possess a current, valid driving licence with an ability to drive a company vehicle.
You’ll work as an effective member of the team that provides high-quality service seven days a week, promoting independence while meeting the requirements of the Care Quality Commission (CQC), and MioCare’s departmental policies, procedures and guidelines.
Key Responsibilities:
- Respond to all incoming calls via the community alarm system by listening to caller’s needs, assessing and recognising requirements through a triage procedure, providing an appropriate response in the form of advice, reassurance, information or the summoning of specialised assistance, as necessary.
- Respond to emergency calls in the community providing a safe and appropriate response.
- Use emergency lifting equipment to deal with customers who have fallen after an assessment of injury has been completed, ensuring the person is safe and comfortable.
- Ensure community alarm and equipment information and orders for repairs are entered and updated accurately and consistently on the relevant system and are allocated to appropriate staff where necessary.
About the MioCare Group:
MioCare is an Oldham Council-owned Community Interest Company, driven to deliver the best outcomes for the people we support and communities we serve. Visit our website to read more about our care and support services: miocare.co.uk
Supporting Documents
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