Apprentice Medical Secretary - Gastroenterology
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | £14,722.00 per year |
| Additional salary information: | £14722.00 a year |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Norwich, NR4 7UY |
| Company: | NHS Jobs |
| Job type: | Apprenticeship |
| Job reference: | C9234-26-0026 |
Summary
Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Assist patients and their carers by arranging translation/interpretation facilities via INTRAN. Attend to all communications, for example, emails, faxes, investigation results on a daily basis Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Make Outpatient appointments in response to urgent referrals and AMUreferrals, overbooking clinics as necessary. Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy. Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day. Provide accurate and confidential information to assist with continued data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes. Register new patients and create a new set of patient notes as required. Assist in audit work as required by Consultant and Medical Staff. Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.