Telephonist | The Newcastle upon Tyne Hospitals NHS Foundation Trust
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 per annum |
| Hours: | Full time |
| Closing date: | 08 February 2026 |
| Location: | 317 Regent Point, NE3 3HD |
| Company: | The Newcastle upon Tyne Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7727193/317-2025-50-13-DR-A |
Summary
An exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point.
Shift pattern will be discussed in the interview
Various shifts including weekend shifts & late shifts
Early 08:00-16:00
Late 13:30-21:30
• Interview Date: Friday 30 January 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm. The ability to remain calm, concise, and polite under pressure.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
• Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
• To respond to all emergency alarms and contact appropriate personnel.
This advert closes on Wednesday 21 Jan 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.