Receptionist
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 23 January 2026 |
| Location: | Lincoln, LN2 5HR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1970-26-0000 |
Summary
The core responsibilities of the Receptionist are as follows. There may be, on occasion, a requirement to carry out other tasks. - Accurately detail information on patients records within the clinical system. - Maintain and monitor the practice appointment system. - Process personal, telephone and online requests for appointments. - Answer incoming calls, transferring calls or dealing with the callers' request appropriately. - Signpost patients to the correct service. - Initiate contact with and respond to, requests from patients, team members and external agencies. - Photocopy documentation as required. - Input data into patients' healthcare records as necessary. - Manage all queries as necessary in an efficient manner. - Carry out system searches as requested. - Undertake a broad spectrum of administrative duties commensurate with the role. - Be an integral part of the general practice team. - Act as a chaperone as required. - Support clinical staff with general administrative tasks as requested. - Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children. - Undertake all mandatory training and induction programme. - Maintain a clean, tidy, effective working area at all times. - Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed. In addition to the primary responsibilities, the Receptionist has the following wider responsibilities: a. Support administrative staff, providing cover during staff absences. b. Action incoming emails and correspondence as necessary. c. Scan patient related documentation and attach scanned documents to patients' healthcare records. d. Participate in local initiatives to enhance service delivery and patient care. e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently. f. Support and participated in shared learning.