Money Advice Technical Supervisor
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | £33,000 per year, pro rata |
| Hours: | Full time |
| Closing date: | 08 February 2026 |
| Location: | Derbyshire, East Midlands |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Citizens Advice Derbyshire Districts |
| Job type: | Permanent |
| Job reference: | MA - TS |
Summary
Money Advice Technical Supervisor
Hours: Full time (37 hours per week)
Contract: Permanent Salary: £33,000 per annum, pro rata
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working)
About the role:
We’re looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.
You’ll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You’ll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.
Who we are looking for:
The ideal candidates will have:
• Minimum 2 years’ experience as a trained money adviser, with strong technical knowledge
• A solid understanding of the money advice quality standards
• Ability to provide clear, supportive and constructive feedback to advisers
• Strong analytical skills, with the ability to identify risks, trends and training needs
• Confident in handling complex or sensitive client situations using professional discretion
• Strong digital skills, including confident use of case management systems
• A commitment to the aims and principles of Citizens Advice
Hours: Full time (37 hours per week)
Contract: Permanent Salary: £33,000 per annum, pro rata
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working)
About the role:
We’re looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.
You’ll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You’ll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.
Who we are looking for:
The ideal candidates will have:
• Minimum 2 years’ experience as a trained money adviser, with strong technical knowledge
• A solid understanding of the money advice quality standards
• Ability to provide clear, supportive and constructive feedback to advisers
• Strong analytical skills, with the ability to identify risks, trends and training needs
• Confident in handling complex or sensitive client situations using professional discretion
• Strong digital skills, including confident use of case management systems
• A commitment to the aims and principles of Citizens Advice