Child Maintenance Service - Deputy Senior Operational Leader
| Dyddiad hysbysebu: | 09 Ionawr 2026 |
|---|---|
| Cyflog: | £44,447 i £46,547 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Ionawr 2026 |
| Lleoliad: | Falkirk |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 442183/2 |
Crynodeb
The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring— and when necessary, enforcing— their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.
While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.
We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.
This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.
DWP is looking to fill two Operational Leader roles at Senior Executive Officer (SEO) grade.
Successful candidates will be proactive, flexible, versatile and will help us deliver excellent customer service, make sound decisions, implement change and lead others to fill key roles.
Operations leaders are accountable for creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across their teams. They provide leadership and effective use of resource to ensure performance targets and customer objectives are met.
They will drive people engagement across their teams, setting high standards for people leadership throughout the business. Providing transformational leadership to the team and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams. These roles are challenging and rewarding, responsible for the day-to-day smooth running over operational colleagues and reporting up to the Senior Operational Delivery Leader (Grade 7) enabling them to operate at a strategic level.
There are two roles available:
Deputy Senior Operational Leader in Falkirk
You will be part of the CMS Enforcement and Clerical Team leading c140 colleagues, spread across 2 locations (Falkirk and Newcastle Upon Tyne). Currently, this comprises of 6 direct report HEOs who are across both sites. Responsible for teams whose primary role is to regain compliance in non-paying cases, making effective use to ensure Enforcement powers and provide Clerical Services across the entire Child Maintenance Service which include Right of Access Request Team, Unassociated Mail Handling and Print and Post.
This is a challenging role which will include membership of Enforcement’s Senior Leadership Team.
Post holder will be based in Falkirk with regular travel to Newcastle Upon Tyne.
The role requires exceptional leadership skills, making effective use of resource to ensure Enforcement powers are used to ensure the swift collection on Child Maintenance ensuring performance targets and customer objectives are met whilst driving people engagement across their teams and providing transformational leadership to the team and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams with strong people focus and have genuine passion for people development.
You will be resilient, empowering and create an inclusive environment with your teams working closely with G7 and SEO in Falkirk as well as Senior Leaders in all Enforcement sites (Hastings, Leicester, Plymouth, Dudley and Birkenhead).
Leading the first-class Enforcement and Clerical Team services across Enforcement Falkirk and Newcastle Upon Tyne key tasks will include, but are not limited to:
- Assure that resource versus demand is right versus in month priorities in achieving key service level agreements that are part of service delivery
- Provide assurance of ‘Delivering a Quality Service’ within teams
- Continue to build team capability, enabling working towards multi-functional Executive Officer (EO) teams
- Provide visible and effective leadership by taking a personal lead in engaging with and communicating key messages and providing clear direction to implement corporate changes
- Lead, motivate and encourage teams to operate flexibly, continuously improving, seeking feedback, listening and acting on this, setting performance standards and empowering teams to succeed
- Encourage collaborative working between teams and directorates through engagement and collaboration to drive innovation and service improvements
- Contribute to people planning activities ensuring appropriate and effective deployment of people and resources to manage workloads
- Accountable for the management of performance for the site, undertaking regular performance reviews with leaders, identifying risks to performance achievement and driving forward continuous improvement
- Driving excellent customer service, ensuring service standards fully meet client expectations, challenging and improving processes
- Demonstrate ability to manage diverse teams, including working with national stakeholders to improve processes and services
- Careful monitoring of high profile cases including Security breaches, complaints, Internal Process Review and Press Office, providing feedback on lessons learned
- Supporting G7,by leading/attending national meetings as appropriate. Attend regular face to face meetings with Senior Leadership Team, this will involve travel and overnight stays.
Deputy Senior Operational Leader in Birkenhead
The role of Deputy Senior Delivery Manager is both challenging and rewarding.
Responsible for the day to day smooth running over c300 operational colleagues and reporting up to the Senior Operational Delivery Leader (Grade 7) enabling them to operate at a strategic level. As Deputy Senior Delivery Manager in Birkenhead you will be part of the CMS Arrears line of business of c600 colleagues, spread across 3 locations, and responsible for teams whose primary role is to regain compliance in non-paying cases.
You will also have responsibility for the Employers Payment team (EPT) located in Birkenhead only who enable compliance by supporting c29k employers.
In addition the Early Intervention Team, located in Birkenhead, which is the first operational Artificial Intelligence (AI) in Government to transform how the CMS support families, keeping money flowing to children.
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