Associate IT Operations Controller
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | £38,772 to £39,621 per year |
| Hours: | Full time |
| Closing date: | 25 January 2026 |
| Location: | NE98 1YX |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 440506/2 |
Summary
Have you worked in live technical operations, ensuring critical systems stay up and running?
Do you have hands on experience supporting a first line command centre or technical incident response team?
As an IT Operations Analyst, you will work in a team which monitor systems and enterprise tooling consoles to identify and respond to IT alerts. In this role you will be the first line of defence in detecting IT service issues before users are impacted.
You will also help preserve business integrity and prevent unauthorised disclosure of sensitive information handled by electronic communication systems. Whilst working predominately 24/7 shifts, IT Operations Analysts work with supplier and vendor partners to provide seamless monitoring and delivery resolution. You will follow and support improvements in the Event Management process, whilst providing administrative support to your manager and alert support staff.
Important: This is a 24/7 shift role with a 20% shift allowance. You’ll be required to work 14 shifts every 28 days/nights on a 12‑hour rota, rotating between days (07:00–19:00) and nights (19:00–07:00).
If this sounds like you, apply today!
As an Associate IT Operations Controller, you will work in a team who monitor systems and enterprise tooling consoles to identify and respond to IT alerts.
You will be the first line of defence in detecting IT service issues before users are impacted. You will also help preserve business integrity and prevent unauthorised disclosure of sensitive information handled by electronic communication systems, whilst working predominately 24/7 shifts.
- IT Operations Controllers work with supplier and vendor partners to provide seamless monitoring and delivery resolution. You will follow and support improvements in the Event Management process, whilst providing administrative support to your manager and alert support staff.
- Ensuring protection of operational services by applying tools, techniques and processes to track, log and manage information related to IT Events.
- As first line event management; you’ll follow agreed procedures to identify, register, triage and categorise event raising incidents across network infrastructure. Provide basic first line fault diagnosis and resolution, coordinating and liaising with internal and external teams to minimise service impacting issues.
- You will work in a team who monitor Infrastructure and Applications across both traditional Datacentre and Cloud (AWS and Azure) Environments using a range of monitoring tooling such as BMC and Dynatrace.
- You’ll deliver a consistently high standard of customer service to internal and external stakeholders.
- Work with others to identify areas for improvement and simplify processes. Use technology where possible to increase efficiency. Initiate improvement plans to analyse patterns and trends to drive improvements in systems and user experience.
- Performs batch monitoring and management, coordinating with Application Support areas to ensure no impacts to online day. Investigate breaches of security and recommends appropriate control improvements. Defines vulnerability management & penetration testing requirements.
- You’ll understand technical issues, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs.
- Support fellow shift team members in first line fault diagnosis and resolution, support major incident management team and process, coordinating and liaising with internal and external teams to minimise service impacting.
- You’ll utilise service reports to monitor and measure service performance of operational services. Identify Continual Service Improvement opportunities to improve user experience.
- This is a 24/7 shift role with a 20% shift allowance. You’ll be required to work 14 shifts every 28 days/nights on a 12‑hour rota, rotating between days (07:00–19:00) and nights (19:00–07:00).
Proud member of the Disability Confident employer scheme