Receptionist/Administrator
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | £13.85 per hour |
| Hours: | Part time |
| Closing date: | 02 February 2026 |
| Location: | Sutton, London |
| Remote working: | On-site only |
| Company: | Mulgrave Road Surgery |
| Job type: | Permanent |
| Job reference: | RA24 |
Summary
Job Title: Reception Administrator
Location: GP Practice
Reports to: Practice Manager /Reception Manager
Hours: Full-time / Part-time
Salary: 13.85
Job Summary
We are seeking an experienced and highly organised Reception Administrator to join our GP practice team. The successful candidate will provide a high-quality, patient-focused reception and administrative service, acting as the first point of contact for patients and visitors. Experience using clinical/medical systems within a primary care setting is essential.
Key Responsibilities
Reception & Patient Services
Act as the first point of contact for patients, visitors, and external professionals, both in person and via telephone
Manage appointment bookings, cancellations, and amendments in line with practice protocols
Signpost patients appropriately to clinicians, services, and external organisations
Handle patient queries sensitively and confidentially
Manage repeat prescription requests and liaise with clinical staff where required
Administrative Duties
Accurately input and update patient information on the clinical system
Process patient registrations, deductions, and temporary resident registrations
Manage incoming and outgoing correspondence (post, email, electronic documents)
Scan, code, and file clinical documents in line with practice procedures
Support clinicians and the wider administrative team with day-to-day tasks
Medical Systems & IT
Confidently use GP clinical systems such as EMIS Web is preferred
Use appointment, messaging, and document management functions effectively
Ensure accurate data entry and compliance with information governance standards
Use Microsoft Office and other practice IT systems as required
Confidentiality & Governance
Maintain strict confidentiality in accordance with GDPR and NHS information governance guidelines
Follow practice policies and procedures at all times
Contribute to a safe working environment and report any concerns appropriately
Person Specification
Essential
Previous experience working as a Reception Administrator in a GP practice or healthcare setting
Excellent communication and interpersonal skills
Ability to work under pressure in a busy environment
Strong organisational and time-management skills
Good IT skills, including data entry and document handling
Understanding of patient confidentiality and information governance
Desirable
Knowledge of NHS primary care services and pathways
Experience handling prescription requests and clinical correspondence
Customer service or patient-facing experience in healthcare
NVQ or equivalent qualification in administration or customer service
Additional Information
The role requires flexibility to cover reception duties during practice opening hours
Training and ongoing professional development will be provided
The successful applicant will be required to undergo a DBS check
Location: GP Practice
Reports to: Practice Manager /Reception Manager
Hours: Full-time / Part-time
Salary: 13.85
Job Summary
We are seeking an experienced and highly organised Reception Administrator to join our GP practice team. The successful candidate will provide a high-quality, patient-focused reception and administrative service, acting as the first point of contact for patients and visitors. Experience using clinical/medical systems within a primary care setting is essential.
Key Responsibilities
Reception & Patient Services
Act as the first point of contact for patients, visitors, and external professionals, both in person and via telephone
Manage appointment bookings, cancellations, and amendments in line with practice protocols
Signpost patients appropriately to clinicians, services, and external organisations
Handle patient queries sensitively and confidentially
Manage repeat prescription requests and liaise with clinical staff where required
Administrative Duties
Accurately input and update patient information on the clinical system
Process patient registrations, deductions, and temporary resident registrations
Manage incoming and outgoing correspondence (post, email, electronic documents)
Scan, code, and file clinical documents in line with practice procedures
Support clinicians and the wider administrative team with day-to-day tasks
Medical Systems & IT
Confidently use GP clinical systems such as EMIS Web is preferred
Use appointment, messaging, and document management functions effectively
Ensure accurate data entry and compliance with information governance standards
Use Microsoft Office and other practice IT systems as required
Confidentiality & Governance
Maintain strict confidentiality in accordance with GDPR and NHS information governance guidelines
Follow practice policies and procedures at all times
Contribute to a safe working environment and report any concerns appropriately
Person Specification
Essential
Previous experience working as a Reception Administrator in a GP practice or healthcare setting
Excellent communication and interpersonal skills
Ability to work under pressure in a busy environment
Strong organisational and time-management skills
Good IT skills, including data entry and document handling
Understanding of patient confidentiality and information governance
Desirable
Knowledge of NHS primary care services and pathways
Experience handling prescription requests and clinical correspondence
Customer service or patient-facing experience in healthcare
NVQ or equivalent qualification in administration or customer service
Additional Information
The role requires flexibility to cover reception duties during practice opening hours
Training and ongoing professional development will be provided
The successful applicant will be required to undergo a DBS check