IT Support Engineer
| Posting date: | 08 January 2026 |
|---|---|
| Salary: | £28,939.00 per year |
| Additional salary information: | £28939.00 a year |
| Hours: | Full time |
| Closing date: | 21 January 2026 |
| Location: | Leicester, LE3 9QE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0003-26-0000 |
Summary
Responsible for the coordination and administration of the IT Services departmentsupport function, ensuring timely feedback to user queries; resolving issues and applying patches and upgrades as necessary to third-party applications. Responsible for all hardware and associated hardware products, providing technicalsupport and user training. Ensuring high availability and continuous review of all network services in order toensure that business needs are met. Responsible for all software, providing technical support on standard products andgeneral support on nonstandard software. Implement and maintain effective maintenance schedules for all computer andperipheral equipment. Maintain an awareness of IT services subjects and feed relevant information back tomanagement. Assisting as appropriate with the evaluation and development of new technologies, inassociation with the IT Services Manager and/or IT Projects & Support Lead. Where required, the delivery of specific IT development projects, or project tasks, originating from the IT Stakeholder Group, from commencement to completion, reporting progress to and with the support of the IT Services Manager and/or ITProjects & Support Lead. Assisting with investigating new software packages. Determine education and training needs for users covering software packages andgeneral computer skills. Ensuring effective user account administration, maintaining user access control,password security, and information security. In consultation with department team members, take ownership of delegated ITprojects and project tasks, prepared to develop in the role via exposure to newtechnologies and the learning of new skills. Providing basic IT training and IT induction for staff and volunteers. Maintaining links with hardware and software suppliers, ensuring maximum value andservice. Maintain national and regional links with other healthcare organisations and hospices. Maintain and monitor LOROS IT systems back-ups. Ensure the redeployment, or secure and safe disposal, of computer hardware and datadisks. Potential requirement to explore out of hours support. To perform any other function as described by the IT Services Manager and/or ITProjects & Support Lead.