Patient Services Advisor - Clinical Administrator
| Posting date: | 08 January 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 04 February 2026 |
| Location: | Derby, DE23 3TX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3283-26-0003 |
Summary
Long Term Condition (LTC) Recall & Patient Follow-Up Coordinate and manage recall processes for patients with long-term conditions in line with practice protocols and national guidance Ensure patients are invited for routine and scheduled reviews, monitoring, tests, and treatments (e.g. blood tests, monitoring, reviews) Respond to patient queries relating to long-term condition recalls and monitoring, escalating appropriately where clinical input is required Maintain accurate recall systems and ensure timely follow-up of non-responders Clinical Administration & Patient Support Act as a point of contact for patient queries related to long-term condition administration and recall processes Support accurate coding, tracking, and documentation related to recalls and monitoring activity Liaise with clinicians, nursing teams, and wider admin colleagues to ensure recall activity supports clinical priorities Rotas & Operational Support Support the creation and maintenance of clinical rotas. Work closely with the team leader to ensure rotas align with demand, capacity, and service requirements Enhanced Services & Claims Support the administration and submission of Local Enhanced Service (LES) claims Ensure activity is accurately recorded, collated, and submitted in line with contractual requirements and deadlines Data, Reporting & Team Support Support the Clinical Admin Team Leader with data collation, validation, and presentation Assist with preparing reports relating to recalls, enhanced services, and activity monitoring Contribute to the continuous improvement of processes and workflows within the centralised team