Repairs Administrator
| Posting date: | 08 January 2026 |
|---|---|
| Salary: | £25,647 per year |
| Hours: | Full time |
| Closing date: | 07 February 2026 |
| Location: | Derby, Derbyshire |
| Remote working: | On-site only |
| Company: | Nacro |
| Job type: | Permanent |
| Job reference: | Repairs Administrator |
Summary
Repairs Administrator
Location: Derby
Salary: £25,647 Per Annum
Job Type: Full-Time, Permanent, Office Based
Working Hours: 40 hours per week (including 5 hours paid lunch break)
Role Overview:
This post focuses on Nacro’s responsibility for dealing with damp and mould and other major hazards in its properties. You will work as part of a damp and mould repair administration team, alongside Nacro’s property maintenance helpdesk.
You will ensure repairs are effectively tracked and progressed in a timely manner to achieve a quick resolution, identifying any problems in achieving this, and recommending changes to process and practice as required.
Key Responsibilities:
Raise orders with Nacro’s contractors, landlords and other social housing providers.
Obtain quotes from contractors for higher works against agreed specifications.
Liaise with local Nacro operational teams, contractors, landlords and partner agencies to ensure that orders for works are raised, timelines agreed, and repairs completed within the target time.
Tracking and chasing of all repairs to ensure targets are met.
Arrange for surveyors to attend properties to assess more complex/extensive works/damp cases.
Producing brief reports for Nacro’s tenants on problems with damp and mould and other major hazards.
Maintain comprehensive records of all void works undertaken.
Focus on any delays in completion of works, problem solving with relevant individuals.
Identify and suggest improvements to processes to enhance efficiency.
Prepare regular reports on repairs, progress, and any issues encountered and potential solutions to remedy these.
Support the helpdesk team as required in processing invoices, checking for value for money and correct works undertaken, checking all records and if necessary, with operational teams to ensure works have been undertaken satisfactorily in any post inspection of repairs.
Essential Skills & Qualities:
Experience of working in a property management environment, dealing with repairs, including damp and mould. This is desirable but not essential as training will be given.
Demonstrable experience as an administrator.
Basic knowledge of property maintenance. This is desirable but not essential as training will be given.
Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.
The ability to work on your own initiative.
Ability to work under pressure and prioritise workload.
Competency in the use of Microsoft Excel and Word.
High level of accuracy and attention to detail.
Good organisational and administration skills.
Good telephone manner.
Personal commitment to equality and inclusion.
Benefits:
25 days holiday + bank holidays.
Occupational sick pay exceeding statutory requirements.
For the Nacro Candidate pack please click here
For further information about the role, please click here.
Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK Applicants must have the right to work in the UK.
Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.
Location: Derby
Salary: £25,647 Per Annum
Job Type: Full-Time, Permanent, Office Based
Working Hours: 40 hours per week (including 5 hours paid lunch break)
Role Overview:
This post focuses on Nacro’s responsibility for dealing with damp and mould and other major hazards in its properties. You will work as part of a damp and mould repair administration team, alongside Nacro’s property maintenance helpdesk.
You will ensure repairs are effectively tracked and progressed in a timely manner to achieve a quick resolution, identifying any problems in achieving this, and recommending changes to process and practice as required.
Key Responsibilities:
Raise orders with Nacro’s contractors, landlords and other social housing providers.
Obtain quotes from contractors for higher works against agreed specifications.
Liaise with local Nacro operational teams, contractors, landlords and partner agencies to ensure that orders for works are raised, timelines agreed, and repairs completed within the target time.
Tracking and chasing of all repairs to ensure targets are met.
Arrange for surveyors to attend properties to assess more complex/extensive works/damp cases.
Producing brief reports for Nacro’s tenants on problems with damp and mould and other major hazards.
Maintain comprehensive records of all void works undertaken.
Focus on any delays in completion of works, problem solving with relevant individuals.
Identify and suggest improvements to processes to enhance efficiency.
Prepare regular reports on repairs, progress, and any issues encountered and potential solutions to remedy these.
Support the helpdesk team as required in processing invoices, checking for value for money and correct works undertaken, checking all records and if necessary, with operational teams to ensure works have been undertaken satisfactorily in any post inspection of repairs.
Essential Skills & Qualities:
Experience of working in a property management environment, dealing with repairs, including damp and mould. This is desirable but not essential as training will be given.
Demonstrable experience as an administrator.
Basic knowledge of property maintenance. This is desirable but not essential as training will be given.
Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.
The ability to work on your own initiative.
Ability to work under pressure and prioritise workload.
Competency in the use of Microsoft Excel and Word.
High level of accuracy and attention to detail.
Good organisational and administration skills.
Good telephone manner.
Personal commitment to equality and inclusion.
Benefits:
25 days holiday + bank holidays.
Occupational sick pay exceeding statutory requirements.
For the Nacro Candidate pack please click here
For further information about the role, please click here.
Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK Applicants must have the right to work in the UK.
Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.