Care Navigator/Receptionist
| Posting date: | 08 January 2026 |
|---|---|
| Salary: | £12.25 per hour |
| Additional salary information: | £12.25 an hour |
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | Alford, LN13 9HT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5752-26-0000 |
Summary
Primary Responsibilities The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Process and effectively signpost patients via AccuRX or phone to the appropriate healthcare professional, depending on the presenting condition and in line with the Care Navigator triage tool b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c. Use Patient Contact appropriately d. Action incoming messages on AccuRX appropriately and in a timely manner e. Process patient requests for appointments f. Initiate contact with and respond to requests from patients, team members and external agencies g. Complete opening and closing procedures in accordance with the duty rota allocation displayed on the whiteboard h. Complete daily workload tasks in accordance with the duty rota allocation displayed on the whiteboard i. Welcome visitors and sign in as per practice procedure j. Photocopy documentation as required k. Data entry of new and temporary registrations and relevant patient information as required l. Print and file patient blood forms as per practice Standard Operating Procedure m. Print patient login details for online access in line with practice Standard Operating Procedure n. Input accurate data into the patients healthcare records as necessary o. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team p. Manage all queries as necessary in an efficient and friendly manner q. Action incoming e-mails appropriately and in timely manner r. Carry out system searches as requested s. Maintain a clean, tidy, effective working area at all times in line with the practice Infection Control and Confidentiality policies t. Monitor and maintain the reception area and noticeboards u. Support reception manager with general tasks as requested v. Support all clinical and management staff with general tasks as requested w. Adhere to and follow all practice standard operating procedures and policies x. Contribute to public health campaigns (e.g., flu clinics) as directed by the Practice Manager, Deputy Practice Managers or Partners y. Undertake all mandatory training and induction programmes z. Sign into Team Net daily to check for any new information or policy updates aa. Provide cover in the Care Navigation team during staff absences bb. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Secondary Responsibilities In addition to the primary responsibilities, the Care Navigator may be requested to: a. Participate in practice audit as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Scan patient-related documentation and attach scanned documents to patients healthcare records