Administrator (Referrals)
| Posting date: | 08 January 2026 |
|---|---|
| Salary: | £12.21 to £14.50 per hour |
| Additional salary information: | £12.21 - £14.50 an hour |
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | Stockport, SK5 6ET |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3931-26-0000 |
Summary
The following are the core responsibilities of the Administrator. There may be on occasion, a requirement to carry out other tasks and this will be dependent upon factors such as workload and staffing levels. Administration Monitor and process the generic mailbox. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Initiating contact with and responding to, requests from patients, team members, and external agencies. Photocopy documentation as required. Processing referrals/general letters including 2WW/dictations. Maintain ERS worklists. Responding and maintaining group/personal task inboxes/email. Scanning of patient-related documentation and attaching scanned documents to patients healthcare records. Input data into the patients health records as necessary. Direct requests for information i.e SAR, insurance/solicitor letters/ DVLA forms, this may included processing the request. Manage recalls for patients with long term conditions, QOF recalls and childhood immunisations. Ensure the in-house recall system is maintained within Practice policy. To have a thorough knowledge of all relevant Practice procedures. To work in accordance with written protocols including confidentiality and data handling To have a thorough knowledge of the Practice Complaints Procedure and advise patients of the same where needed. Maintain a clean, tidy and effective working area at all times. Support clinical staff with general tasks as requested. Process of registration links within emis i.e Deductions, FP22, GP2GP links. Process of incoming Lloyd George records and process of outgoing Lloyd George records. Management of Petty Cash. In addition to the primary responsibilities, the administrator may be requested to: Partake in audit as directed by the clinical team. Support administrative/reception staff, providing cover during staff absences. Complete opening and closing procedures in accordance with the duty rota.