Experience Team Member
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | Berwick-upon-Tweed, TD15 2PA |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75776286 |
Summary
Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to £12.21 per hour depending on age
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our check-in gate and our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
- Comfortable working outdoors at our check-in gate, welcoming guests and owners as they arrive.