Desktop Support Technician
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | £24,007.00 to £25,171.00 per year |
| Additional salary information: | £24007.00 - £25171.00 a year |
| Hours: | Full time |
| Closing date: | 31 January 2026 |
| Location: | Warwick, CV34 6PX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0268-26-0002 |
Summary
Provide advice and guidance to colleagues regarding incidents and issues Support remote users for home and out-of-office working Identify, log and resolve technical problems with software applications or network systems Ensure that work is carried out within agreed service levels and in accordance with department guidelines Maintain ticket databases with up-to-date solutions and clear records of activities Provide training on the use of Microsoft Windows, Office and third-party software The hospice makes use of many software packages and systems. From time to time it may be necessary to run training or induction sessions on these systems for new and/or existing staff Be part of the 1-in-4 on-call rota Commission and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smartphones) related to desktop infrastructure, in accordance with department standards Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance Explain and document technical issues in a clear way to staff Change management responsibilities for potential system improvements for departments Provide a high standard of service to all staff, communicating clearly, maintaining a professional image and providing regular updates on service tickets Stay abreast of modern technologies and continually expand technical knowledge and certifications Maintaining a good understanding of our core managed service offerings Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner The post-holder is required to have a good understanding of and to comply with all relevant Myton Hospices policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action. Myton recognises the valuable contribution that volunteers make and we expect all employees to support and work effectively with our volunteers. It is a requirement of employment with Myton that all staff must comply with the obligations of data protection outlined in our policies and procedures. All employees of Myton must be aware of infection prevention and control policies and follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in disciplinary action. The post-holder must at all times carry out his/her responsibilities in line with Myton's Equality and Diversity Policy. Employees must be aware of the responsibilities placed upon them under the Health & Safety at Work Act 1974, to ensure the agreed safety procedures are carried out, and to maintain a safe working environment for patients, visitors and colleagues. The post-holder is required to conform with Myton's policies on Health & Safety and Fire Prevention, and to attend related training as required. It is the duty of all staff working for Myton to safeguard children and vulnerable adults and to undertake safeguarding training at an appropriate level. Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics. Our core values underpin everything we do and all employees are expected to comply with our values and reflect them in their day to day work. They are: One Myton (one team, one goal: delivering holistic care); Professional (in all we do); Respect (and dignity for all); and Value (every individual and ourselves). This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation with the post-holder. Last reviewed: 6th January 2026.