Patient Services Team Assistant
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | £12.50 per hour |
| Additional salary information: | £12.50 an hour |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | Ellesmere Port, CH66 2WW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2987-26-0000 |
Summary
Primary responsibilities The following are the core responsibilities of the Patient Services Assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Patient Services Assistant is responsible for: Maintaining and monitoring the practice appointment system and process patient requests for appointments. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Through Care Navigation, process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition. Processing internal tasks as directed by the clinical team. Process incoming and outgoing mail, email and online digital tools. As required support Medicines Manager in the management of repeat prescriptions, ensuring they are processed accurately and efficiently. Initiating contact with and responding to, requests from patients, team members and external agencies. Read code data on EMIS. Photocopy documentation as required. File and store records as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary. Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Manage all queries (including administrative queries) as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.