Care Coordinator
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Gillingham, ME8 9BH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4765-26-0000 |
Summary
Purpose of the role The Care Coordinator will play a central role in delivering proactive, population-based care across the Primary Care Network (PCN), with a strong focus on risk stratification, care coordination, appointment management and administrative support. The post holder will support risk stratification activity by working with data, reports and patient lists to identify individuals who may benefit from proactive intervention. They will coordinate and manage appointments, ensuring patients receive timely, appropriate and well-organised support. Working closely with social prescribing link workers and the wider multidisciplinary team, the Care Coordinator will support patients to understand and access services that meet their health and wellbeing needs, escalating concerns or unmet clinical needs to theappropriate clinician where required. The role involves regular liaison with allied health professionals to ensure a coordinated approach to care. The Care Coordinator will maintain accurate records using EMIS Web, EMIS Enterprise and other relevant systems, ensuring appropriate coding and compliance with information governance. Excellent IT literacy is essential, including confidence working across multiple systems and strong Microsoft Excel skills for data management and reporting. EMIS experience is preferred. The post holder will also provide administrative support to PCN services, projects, meetings and events, contributing to effective team working and continuous service improvement. Key Tasks Co-ordinate and Integrate Care Make and manage appointments across primary, secondary, community, local authority, statutory and voluntary services. Refer to social prescribing link workers, health and wellbeing coaches and clinical colleagues as required. Liaise regularly with multidisciplinary professionals to ensure a coordinated approach to care. Participate in PCN multidisciplinary team meetings. Identify when additional support or action is required and escalate concerns, including safeguarding issues. Record interventions and monitor progress along the persons health and care journey. Administrative Support Provide administrative support to the non-clinical team and PCN services. Support ad-hoc projects, meetings and events. Support the set-up and delivery of PCN services using EMIS Web and EMIS Enterprise. Maintain accurate records in line with information governance and data protection requirements. Collect, record and collate information to support service monitoring, evaluation and quality improvement. Enable Access to Personalised Care Take referrals or proactively identify people who may benefit from care coordination. Hold positive, empathetic and responsive conversations with people and carers. Develop knowledge of local health and care services and support access to appropriate provision. Use tools to assess peoples confidence and ability to manage their health and tailor support accordingly. Ensure care plans are communicated, recorded and coded appropriately, including SNOMED coding. Supervision and Professional Development Undertake ongoing personal and professional development. Adhere to organisational policies including safeguarding, confidentiality, lone working, equality, diversity and health and safety. Access regular supervision and appropriate clinical support when required.