Scheduling Co- Ordinator- PAT Team- Office Based
| Dyddiad hysbysebu: | 07 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | National Living wage with salary progression based on performance. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Chwefror 2026 |
| Lleoliad: | DE74 2RH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Norwood Electrical UK Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Norwood office |
Crynodeb
We’re looking for an enthusiastic and organised individual to join our friendly, sociable team at Norwood Electrical Head Office- DE74 2RH.
As a family-run business, we pride ourselves on our welcoming environment and supportive culture. As a Scheduling Co-Ordinator you’ll play a key role in supporting the smooth day-to-day running of the business. You’ll be part of a hardworking and close-knit team that values collaboration, positivity, and getting the job done.
The role requires someone who is highly organised, proactive, and able to manage a variety of day-to-day tasks efficiently.
Key requirements:
Strong IT skills, including Word, Excel, and other Microsoft Office programs
Excellent organisational and communication skills (phone and email)
Ability to work independently and as part of a team
We offer a welcoming, supportive environment where your contribution is valued and your skills can grow.
The role description is below,
Statement of Role.
Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below.
You will be asked to carry out a range of task’s that you are competent to do so or will receive additional training to gain competency.
Tasks you may be required to undertake. (dependent on competency
Main Duties
• Complete scheduling activities to meet business needs.
• Provide updates to PAT Manager.
• Assess and resolve customer issues where possible or pass them on to be actioned.
• Provide scheduling of the job cycle process within the department up to the point of invoice.
• Ensuring working away notices and accommodation bookings are actioned in a timely manner.
• Ensure all allocated engineers’ schedules are up to date and sent as required.
• Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department.
• Check and action work reminders for repeat services.
• Attending client meetings where required to do so (Remotely or in person).
Administration
• Populate engineers’ calendars and send works as required.
• Where required populate and send PPM customer spreadsheets.
• Processing of Client purchase orders for works.
• Facilitate as required the supply of competency evidence to customers.
• Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site.
• Send booking notifications to customers as required.
• Send booking notifications internally where parts or additional equipment is needed to facilitate work.
Customer Service
• Dealing with client queries, arising from on-site activities, where needed.
• Take relevant customer phone calls.
• Action client requests for documentation, clarification and escalation as required.
• Efficiently communicate with customers via Telephone and Email.
• Respond to customers in-line with desired internal KPI’s. (Generally same day acknowledgement – 24hr max and 72hr update or resolution.)
Personal Profile
Maintain a professional & positive attitude whilst at work, always.
Display a hard working & competent, forward–thinker who is reliable and able to work well both on their own and as part of a team.
Display flexibility and willingness to develop and learn new skills.
As a family-run business, we pride ourselves on our welcoming environment and supportive culture. As a Scheduling Co-Ordinator you’ll play a key role in supporting the smooth day-to-day running of the business. You’ll be part of a hardworking and close-knit team that values collaboration, positivity, and getting the job done.
The role requires someone who is highly organised, proactive, and able to manage a variety of day-to-day tasks efficiently.
Key requirements:
Strong IT skills, including Word, Excel, and other Microsoft Office programs
Excellent organisational and communication skills (phone and email)
Ability to work independently and as part of a team
We offer a welcoming, supportive environment where your contribution is valued and your skills can grow.
The role description is below,
Statement of Role.
Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below.
You will be asked to carry out a range of task’s that you are competent to do so or will receive additional training to gain competency.
Tasks you may be required to undertake. (dependent on competency
Main Duties
• Complete scheduling activities to meet business needs.
• Provide updates to PAT Manager.
• Assess and resolve customer issues where possible or pass them on to be actioned.
• Provide scheduling of the job cycle process within the department up to the point of invoice.
• Ensuring working away notices and accommodation bookings are actioned in a timely manner.
• Ensure all allocated engineers’ schedules are up to date and sent as required.
• Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department.
• Check and action work reminders for repeat services.
• Attending client meetings where required to do so (Remotely or in person).
Administration
• Populate engineers’ calendars and send works as required.
• Where required populate and send PPM customer spreadsheets.
• Processing of Client purchase orders for works.
• Facilitate as required the supply of competency evidence to customers.
• Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site.
• Send booking notifications to customers as required.
• Send booking notifications internally where parts or additional equipment is needed to facilitate work.
Customer Service
• Dealing with client queries, arising from on-site activities, where needed.
• Take relevant customer phone calls.
• Action client requests for documentation, clarification and escalation as required.
• Efficiently communicate with customers via Telephone and Email.
• Respond to customers in-line with desired internal KPI’s. (Generally same day acknowledgement – 24hr max and 72hr update or resolution.)
Personal Profile
Maintain a professional & positive attitude whilst at work, always.
Display a hard working & competent, forward–thinker who is reliable and able to work well both on their own and as part of a team.
Display flexibility and willingness to develop and learn new skills.