Customer Experience

Posting date:	07 January 2026
Salary:	£12.52 per hour
Hours:	Full time
Closing date:	06 February 2026
Location:	Cardiff, Cardiff, CF10 4LN
Company:	Brook Street
Job type:	Temporary
Job reference:	BBBH426749_1767789027

Summary

Join a dynamic team delivering outstanding customer service! As a Customer Experience Advisor, you'll be the go-to person for customers, ensuring their queries are handled efficiently and professionally. You'll work closely with colleagues both in the office and remotely to provide solutions, resolve issues swiftly, and create a seamless experience at every touch point.

This is a temporary contract for 6 months with the possibility of becoming permanent. The role will be 3 days in the office and 2 days remote.

What You'll Do:

• Schedule internal and field appointments.

• Deliver exceptional customer service across phone, email, and other channels.

• Provide basic technical support and escalate issues appropriately.

• Keep customers informed on progress and resolve recurring queries quickly.

• Handle administrative tasks including invoices, worksheets, and contract bookings.

• Support special projects and contribute to process improvements.

What We're Looking For:

• Experience in end-to-end customer service (business or consumer).

• Excellent communication skills, verbal and written.

• Empathy, patience, and reliability.

• Strong problem-solving skills and adaptability.

• Comfortable with technology and multitasking.

Why This Role:

• Enjoy hybrid working with a mix of office and remote days.

• Make an immediate impact with your customer service skills.

• Work in a fast-paced, supportive team environment.

Please apply today or contact Lisa Trott in the Cardiff Office

Brook Street NMR is acting as an Employment Business in relation to this vacancy.