Patient Flow Coordinator
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | £31,049.00 to £37,796.00 per year |
| Additional salary information: | £31049.00 - £37796.00 a year |
| Hours: | Full time |
| Closing date: | 21 January 2026 |
| Location: | Bulwell, NG6 8WR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B9826-PACE-6406 |
Summary
Job Purpose To support the flow of patient through our pathway one service from the acute hospital to our community reablement service. Provide a consistent approach to patient flow, ensuring effective discharge planning and more effective forecasting. liaising with social and health service colleagues. Monitor and ensure all predicted discharge dates are up-to-date and patients are discharged appropriately. Supporting the clinical team in completing referrals to social services and reviewing predicted discharge dates. To support the team manager to ensure performance indicators are achieved e.g. average length of stay, delayed discharges. To develop and implement protocol to manage Delayed Transfer of Care. To ensure that the patient experience is to a high standard in line with CityCare values. Develop protocols for own work and propose policy or service changes in own area. To play a key role in the development of an innovative service providing excellent discharge practices. Providing training and support around discharge excellence. To develop the role of Patient Flow ensuring that data is collected and can be interpreted by all members of the trusts clinical and management teams. Liaise with all members of multidisciplinary teams to ensure effective multidirectional communication in order to deliver a high quality service to the patient and their relatives. To challenge decisions appropriately to ensure the best outcome is achieved for the citizen. To challenge decisions appropriately to ensure the best outcome is achieved for the citizen. Act as a liaison point with the clinicians to ensure escalation of issues that affect service delivery. The focal point of contact for up to date information in relation to discharge communication, particularly for patients and carers, providing good quality up-to-date relevant discharge information. Dimensions To work across city wide . Communicate and negotiate widely at all levels within Nottingham CityCare as required in relation to complex admission and discharge. Anticipate the demand on all resources in relation to pathway one services and co-ordinate accordingly. Key Responsibilities Identify those patients that are Delayed Transfer of Care and identify those that are pending discharge. To help develop a method of communication with social care providers to review and escalate reasons for delayed transfers of care. To communicate and negotiate effectively highly complex information on availability and appropriateness of rehab and assessment beds across Nottingham CityCare and being able to ensure that all parties have an understanding of implications and consequences of decisions. To communicate with Patient on regular basis in planning their care and discharge. To attend to patient during emergencies i.e., falls. Help clinical team with patient care when they are short of staff. The ability to utilise good personal skills and gain the agreement of relevant parties, particularly in relation to the discharge of patients during periods of high demand. To assist in managing the Delayed Transfer of Care database. To undertake regular audits of bed management to ensure that protocols and standards are being met and to propose changes to the service as required. To make this information available when required for audit. To provide this information as required to the Team manager and Operational Performance Manager. To act as a positive role model at all times contributing to the resolution of pressure on beds to the overall benefit of patients and their carers and the good reputation of the Nottingham CityCare. To maintain a focus on continuity of care and the Patient experience at all times. Develop links with other bed management services and be the designated point of seeking solutions to internal bed management challenges.