Port Security CCTV Team Leader
| Posting date: | 07 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | SS17 9DY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 88335 |
Summary
Job Overview
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
-Preparing all relevant paperwork/sheets for the shift
Responding promptly to emails/messages from respective departments (Security Superintendent, Facilities, Mitie Management…).
Keep a record of any keys that have been issued out/handed in. Keep key records and gate codes updated.
Cyclamen alarms - Coordinate officers/cameras alongside Control Ops.
Hourly radio checks during shift - Control Ops to assist.
Incident/Intel management.
Report any suspicious activity spotted on camera.
Control room access records - Control Ops to assist.
DOB recording.
Scan in DOB entries (Night Shift) - Control Ops to assist.
CCTV footage downloads/snapshots.
Search confiscation/seizure evidence - Control Ops can input when necessary.
GDPR Forms and Data Request Forms
Updating the banned staff/contractor list
Managing uploaded witness statements.
Ongoing training in the control room.
Answering the phone/intercom.
Issuing temporary passes out of hours
In the case of an incident on site, the following procedure is to be used in the control room to ensure everything is running correctly.
-Making relevant phone calls to all concerned parties (999, Shift Manager, Security Superintendent, Mitie Management…)
-Dispatching/allocating mobile units to the relevant locations required
-Updating the officers on the ground via radio
-Record all relevant information (times, dates, names, locations, vehicles, companies)
-Use CCTV to update on any information
Once the incident has finished, the Team Leader must make sure the report is completed with all the relevant information gathered. Any snapshots that can be uploaded, witness statements, notes from the Ops, information gathered from officers on the scene.
When the report has been completed, it should be sent to Security Superintendent (Clara Hurrell-Smith), Security Manager (Simon Cohen), Deputy Security Manager (Jordan Hopper) and the ODM.
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous CCTV / Supervisor Security Experience
-SIA CCTV License
-SC Clearance desirable
-Full driving licence