Customer Service Representative
| Posting date: | 07 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 February 2026 |
| Location: | PO6 4RS |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151142 |
Summary
Customer Service Representative
Location: Portsmouth, PO6 4RS
Hours of work: 40
Contract Type: Permanent
We are seeking a highly organised and customer-focused Customer Service Representative to join our Global Service Centre team.
This role is pivotal in ensuring the smooth operation of our 24x7x365 Helpdesk services, delivering exceptional support to multiple clients across a range of solutions including reactive maintenance, facilities management, room bookings, and switchboard services.
Job Description
The successful candidate will play a key role in maintaining high levels of customer satisfaction by managing requests efficiently, adhering to agreed service levels, and providing clear communication throughout the process.
If you thrive in a fast-paced environment and have a passion for delivering outstanding service, we’d love to hear from you.
Key Responsibilities
Action all Helpdesk requests received via telephone, email, or online platforms.
Ensure all jobs are processed in line with agreed SLA’s and priority response times.
Administer and maintain the CAFM system, ensuring accuracy and up-to-date information.
Liaise with site-based contacts to ensure timely closure of jobs.
Keep customers informed of job progress and any delays.
Respond professionally and courteously to all customer enquiries, prioritising work based on health, safety, and business criticality.
Manage complaints promptly and maintain efficient, professional communication with all parties.
Provide clerical and administrative support including email management, satisfaction surveys, meeting room booking reports, courier requests, and ad-hoc tasks.
Professional and Personal Competencies/Qualifications
Outstanding active listening skills.
Strong verbal and written communication abilities at all levels.
High accuracy and speed in data input.
Excellent customer service orientation with experience in complaint handling.
Confident and assertive telephone manner.
Enthusiastic and effective team player with flexibility to adapt to business needs.
Proficient in Microsoft Excel and Word.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Portsmouth, PO6 4RS
Hours of work: 40
Contract Type: Permanent
We are seeking a highly organised and customer-focused Customer Service Representative to join our Global Service Centre team.
This role is pivotal in ensuring the smooth operation of our 24x7x365 Helpdesk services, delivering exceptional support to multiple clients across a range of solutions including reactive maintenance, facilities management, room bookings, and switchboard services.
Job Description
The successful candidate will play a key role in maintaining high levels of customer satisfaction by managing requests efficiently, adhering to agreed service levels, and providing clear communication throughout the process.
If you thrive in a fast-paced environment and have a passion for delivering outstanding service, we’d love to hear from you.
Key Responsibilities
Action all Helpdesk requests received via telephone, email, or online platforms.
Ensure all jobs are processed in line with agreed SLA’s and priority response times.
Administer and maintain the CAFM system, ensuring accuracy and up-to-date information.
Liaise with site-based contacts to ensure timely closure of jobs.
Keep customers informed of job progress and any delays.
Respond professionally and courteously to all customer enquiries, prioritising work based on health, safety, and business criticality.
Manage complaints promptly and maintain efficient, professional communication with all parties.
Provide clerical and administrative support including email management, satisfaction surveys, meeting room booking reports, courier requests, and ad-hoc tasks.
Professional and Personal Competencies/Qualifications
Outstanding active listening skills.
Strong verbal and written communication abilities at all levels.
High accuracy and speed in data input.
Excellent customer service orientation with experience in complaint handling.
Confident and assertive telephone manner.
Enthusiastic and effective team player with flexibility to adapt to business needs.
Proficient in Microsoft Excel and Word.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.