Customer Service Advisor
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | £26,824 to £28,598 per year, pro rata |
| Hours: | Full time |
| Closing date: | 25 January 2026 |
| Location: | Loughborough, Leicestershire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Charnwood Borough Council |
| Job type: | Temporary |
| Job reference: | M439 |
Summary
Charnwood Borough Council in Leicestershire is searching for the latest members of #TeamCBC!
We are looking for passionate individuals who are customer focused, a team player and wants to help improve our local communities in Charnwood.
The Council is recruiting for 4, 2-year fixed term contract Customer Advisors, working the following rota:
Monday 9am – 4pm (30 minutes lunch) (6.30hrs)
Tuesday 9am – 4pm (30 minutes lunch) (6.30hrs)
Wednesday 9am – 4pm (30 minutes lunch) (6.30hrs)
Thursday 9am – 4pm (30 minutes lunch) (6.30hrs)
Friday 9am – 4pm (30 minutes lunch) (6.30hrs)
• The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact.
• This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.
• Providing a high quality and comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
The benefits of working with CBC:
• Agile working for many roles
• Generous annual leave of between (35.5 and 40.5 days NJC) of leave (depending on length of service), inclusive of bank holidays.
• Most services are closed over Christmas.
• Opportunities for professional development linked to many roles.
• Access to the Local Government Pension Scheme
• Free parking
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in.
Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.
It is a diverse community thanks to its student population and cultures from around the world.
Previous Applicants need not apply.
For further information please email;
yasmin.tarrant@charnwood.gov.uk or rachel.faulkner@charnwood.gov.uk
No Agencies please
We are looking for passionate individuals who are customer focused, a team player and wants to help improve our local communities in Charnwood.
The Council is recruiting for 4, 2-year fixed term contract Customer Advisors, working the following rota:
Monday 9am – 4pm (30 minutes lunch) (6.30hrs)
Tuesday 9am – 4pm (30 minutes lunch) (6.30hrs)
Wednesday 9am – 4pm (30 minutes lunch) (6.30hrs)
Thursday 9am – 4pm (30 minutes lunch) (6.30hrs)
Friday 9am – 4pm (30 minutes lunch) (6.30hrs)
• The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact.
• This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.
• Providing a high quality and comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
The benefits of working with CBC:
• Agile working for many roles
• Generous annual leave of between (35.5 and 40.5 days NJC) of leave (depending on length of service), inclusive of bank holidays.
• Most services are closed over Christmas.
• Opportunities for professional development linked to many roles.
• Access to the Local Government Pension Scheme
• Free parking
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in.
Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.
It is a diverse community thanks to its student population and cultures from around the world.
Previous Applicants need not apply.
For further information please email;
yasmin.tarrant@charnwood.gov.uk or rachel.faulkner@charnwood.gov.uk
No Agencies please