Private Patient Co-Ordinator
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | £25,000 to £28,000 per year |
| Additional salary information: | £25000 - £28000 a year |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Rotherham, S65 2AJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0075-26-0000 |
Summary
Duties to include: Handle all private patient enquiries via telephone, email, and social media. Convert leads into bookings and follow up with prospective patients to ensure a high conversion rate. Provide detailed information to patients while delivering a professional, caring, and high-quality service. Manage the full private patient pathway and liaise with consultants and internal departments to coordinate appointments, investigations, and treatment plans. Act as the main point of contact throughout the patients journey, from enquiry to post-discharge. Collect, analyse, and report on patient feedback to identify areas for service improvement. Proactively gather and manage patient testimonials, reviews, and satisfaction scores in line with marketing and quality assurance processes. Record and submit data to the Breast and Cosmetic Implant Registry (BCIR) for patients receiving breast implants, ensuring timely and accurate reporting in line with NHS legal requirements. Monitor compliance regularly to meet national standards. Maintain accurate data and support monthly activity reporting to maximise private revenue. Ensure that all administrative tasks are completed promptly and accurately in line with data protection, confidentiality, and CQC standards Ensure self-pay patients have paid prior to admissions. Maintain good working relationships with consultants. Ensure compliance with all relevant mandatory training within the specified timescales, and undertake any specific role related training. Comply with and complete audit requirements including escalation of non-compliance to appropriate managers. Commitment to ensuring quality services are delivered to both internal & external stakeholders through continuous improvement activities Compliance with Kinvara Policies and Procedures relevant to this role, ensuring you are fully aware of your responsibilities within these policies To be aware of your responsibilities in relation to safeguarding children and vulnerable adults. To ensure you are aware of your responsibilities, supporting policies and undertake the appropriate level of training for your role. Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors. Collection of patient payments when required (sundry accounts, self-pay patients, shortfalls and previous outstanding debt). Have full knowledge of the layout of the hospital, all departments and senior personnel to enable correct directing of visitors, contractors etc.