Senior IT Support Technician
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £27,000.00 to £30,000.00 per year |
| Additional salary information: | £27000.00 - £30000.00 a year |
| Hours: | Full time |
| Closing date: | 03 February 2026 |
| Location: | Birmingham, B15 2SQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U0062-26-0000 |
Summary
Provide senior-level technical support across hardware, software, and network systems within a diagnostic/clinical environment. Install, configure, maintain, and troubleshoot medical-grade IT hardware, including workstations, servers, imaging equipment interfaces, and peripherals. Support and maintain PACS systems (or equivalent imaging platforms) and associated workflows. Troubleshoot and resolve IT incidents efficiently with minimal disruption to clinical operations. Monitor system performance, implement preventative maintenance, and identify potential risks before service impact. Provide remote and onsite support for distributed sites, including GP and NHS-linked diagnostic locations. Lead and manage support tickets, prioritising issues in line with clinical risk and operational impact. Ensure systems remain compliant with UK healthcare IT standards, data protection, and information governance requirements. Maintain accurate system documentation, change logs, and asset records. Support disaster recovery, backups, and business continuity processes.