GP Receptionist
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £13.38 per hour |
| Additional salary information: | £13.38 an hour |
| Hours: | Full time |
| Closing date: | 26 January 2026 |
| Location: | Birmingham, B24 9JN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5974-26-0000 |
Summary
To provide an efficient, friendly and professional reception and administrative service to patients, clinicians and the wider practice team. Reception are the first point of contact for patients and must ensure that all enquiries are handled courteously, confidentially and in line with practice policies. Patient Reception & Customer Service Welcome patients and visitors in a polite and professional manner.Answer incoming telephone calls promptly, using the practices callhandling protocols. Answer incoming telephone calls promptly, using the practices callhandling protocols. Book, amend and cancel appointments using the clinical system. Signpost patients appropriately to the correct service or clinician. Handle patient queries, concerns and requests with empathy and clarity. Maintain patient confidentiality at all times in accordance with GDPR and practice policies. Administration Process repeat prescription requests accurately and in line with practice procedures. Manage incoming and outgoing correspondence, including emails, letters and documents. Scan, code and file clinical documents onto patient records. Support clinicians with administrative tasks such as printing, photocopying and preparing documents. Maintain accurate patient information and update records when required. Clinical System & Data Handling Use the practice clinical system (EMIS) to manage appointments, records and tasks. Ensure data is entered accurately and promptly. Follow protocols for safeguarding, data protection and information governance. Operational Support Assist with the smooth running of clinics, including monitoring waiting rooms and supporting clinicians. Handle payments for private services where applicable. Participate in team meetings, training sessions and quality improvement activities. Follow all practice policies, including health and safety, infection control and confidentiality.