Receptionist / Administrator
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Lancs, BB12 6HY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2839-25-0002 |
Summary
To provide an efficient, friendly and professional reception and administrative service for the practice. The post holder will act as the first point of contact for patients, ensuring they are supported, signposted appropriately and treated with respect. The role involves managing a wide range of administrative duties to support the smooth running of the practice and contribute to high-quality patient care.Reception Duties Welcome patients and visitors to the practice in a polite and professional manner. Answer incoming calls promptly and efficiently, managing appointment booking, triage signposting and general enquiries. Maintain an organised reception area and ensure confidentiality at all times. Check patients in for appointments and manage the electronic call system. Deal with patient queries, concerns and signpost appropriately to clinical or administrative teams. Process incoming and outgoing mail and correspondence.Administrative Duties Process prescription requests in line with practice protocols. Handle patient registrations, deductions and amendments accurately. Support with scanning, coding and workflow of clinical documents. Manage and respond to tasks from clinicians and the wider administrative team. Assist with recalls, data collection and administrative support for QOF, enhanced services and practice audits as required. Maintain accurate patient records using the clinical system (e.g. EMIS). Support the practice team with general office duties as required. Communication Communicate effectively with patients, carers and colleagues. Escalate concerns or challenging behaviour appropriately to senior staff. Work collaboratively with the reception and admin team to ensure tasks are completed in a timely and accurate manner.Training & Development Participate in induction, mandatory training and ongoing development. Engage in team meetings, learning sessions and any relevant training provided by the training practice. Be willing to learn new skills and adapt to changes within the practice. Confidentiality & Compliance Maintain strict confidentiality of patient and practice information at all times. Adhere to practice policies, procedures and NHS guidelines. Comply with GDPR, safeguarding and health & safety requirements. Report any incidents, concerns or risks to the Practice Manager.