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Administrative Officer-Croydon

Job details
Posting date: 06 January 2026
Salary: £15.59 per hour
Hours: Full time
Closing date: 13 January 2026
Location: West Wickham, London, CR0 2RF
Remote working: On-site only
Company: Brook Street
Job type: Temporary
Job reference: BBBH428586_1767706899

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Summary

Job ID: 428586

Pay Rate: £15.59 per hour
Location: Montague Court, 101 London Road, Croydon, Surrey, CR0 2RF
Working Arrangement: Fully office-based
Assignment End Date: 30 June 2026 (possibility of extension, not guaranteed)

About the Role

Her Majesty's Courts and Tribunals Service (HMCTS) is seeking an Administrative Officer to provide essential administrative and operational support within the courts and tribunals system. Strong administration and excellent customer service are central to the effective running of HMCTS, and this role plays a vital part in delivering high-quality public service.

HMCTS embraces Lean principles and continuous improvement, encouraging staff to use initiative within established systems and processes to improve service delivery.

Key Purpose of the Role

Administrative Officers work as part of a team to progress cases through the court or tribunal system and to support a range of court functions. The role involves using standard operating procedures (SOPs), problem-solving techniques, and established guidelines, with support from team leaders for more complex issues.

The role may involve regular contact with court and tribunal users, including members of the judiciary and legal professionals. While based at a specific office, there may be occasional requirements to work at other local HMCTS offices.

Key Responsibilities Administration

  • Preparing papers and files for courts, tribunals, hearings, and meetings

  • Producing court and tribunal documents

  • General photocopying, filing, and record management

  • Creating and updating records on internal computer systems

  • Opening, sorting, and dispatching post

  • Booking and preparing meeting rooms and supporting training sessions

Drafting

  • Drafting standard letters, correspondence, minutes, notes, reports, and submissions in line with guidelines

Operations

  • Clerking civil and family courts, tribunals, and hearings

  • Assisting court users and supporting listing and rota management

  • Handling face-to-face, telephone, and written enquiries

  • Contacting relevant parties and scheduling hearings

  • Serving court documents, executing warrants, and collecting fines and fees (including chip and pin)

  • Supporting Team Information Board (TIB) meetings and contributing to problem-solving and improvement initiatives

  • Undertaking ad hoc duties such as Jury Bailiff Officer or Health & Safety roles

Processing Casework

  • Processing court orders, claims, fines, fees, and legal aid documentation

  • Accurately updating and resulting court files

  • Working to agreed workload targets for accuracy and throughput

Checking, Verifying & Information Handling

  • Checking documents, records, accounts, and claims for accuracy and compliance

  • Collecting and assembling information for reports, statistics, and returns

  • Preparing bundles and chasing outstanding information

Calculations & Reporting

  • Producing basic statistical and financial reports

  • Reconciling accounts, preparing invoices, and checking colleagues' work

  • Managing juror numbers efficiently and accurately

Communication & Customer Service

  • Communicating with the judiciary, court staff, legal professionals, and external agencies

  • Providing clear guidance on court procedures and forms

  • Delivering a polite, prompt, and "right first time" service to all users

Skills & Qualifications

  • Minimum of 5 GCSEs (A-C) or equivalent*, or NVQ Level 2 in Business Administration, or relevant administrative experience

  • Good IT and computer skills

  • Strong organisational and customer service skills

  • Ability to work accurately under pressure and as part of a team

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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