Market Enforcement & Street Trading Operations Officer
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £22.44 to £29.29 per hour |
| Additional salary information: | £22.44 PAYE (equivalent to £29.29 umbrella) |
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | Tower Bridge, East London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 984981 |
Summary
Neway International are seeking a Market Enforcement & Street Trading Operations Officer (Grade H) to join our client based with London Borough of Tower Hamlets.
Location: London Borough of Tower Hamlets
Hours: 35 hours per week
Start Date: 12/01/2026
End Date: 19/04/2026
Working Pattern: 08:00–16:00
Category: Agency Workers – Facilities & Environmental Services
IR35 Status: Inside IR35
Closing Date: Sunday 11 January 2026 at 18:00
About the Client
London Borough of Tower Hamlets’ Housing and Regeneration directorate oversees a diverse and high‑profile portfolio of street markets and trading environments. The Street Trading & Markets Operations Service ensures safe, compliant and well‑managed markets that support local businesses, protect public safety and uphold the Council’s regulatory standards. The team works in fast‑paced, public‑facing environments and plays a key role in maintaining vibrant, well‑regulated market spaces across the borough.
The Role
This frontline operational role is responsible for monitoring, regulating and enforcing street trading and market activities across Tower Hamlets. Working outdoors in busy open‑street markets, you will ensure compliance with legislation, byelaws and Council regulations, issue enforcement notices including FPNs, and act as the first point of contact for traders and the public. The role requires extensive walking, standing and direct engagement with traders, businesses and members of the public.
Key Responsibilities
Enforce relevant legislation, byelaws and Council regulations, issuing FPNs, verbal/written warnings and preparing evidence for legal proceedings.
Act as a frontline presence in markets, providing advice, resolving issues and managing complaints on site.
Use mobile devices and IT systems to record trader attendance, issue FPNs and maintain accurate operational records.
Issue daily licences to casual traders in line with policies and procedures, assessing competing demands for limited pitches.
Monitor trader vehicles to ensure compliance with loading/unloading rules and prevent obstruction of the public highway.
Conduct site visits, surveys and inspections relating to street trading, isolated pitches and public footway licence applications.
Monitor electrical and water provisions in market areas and report defects or health and safety concerns.
Manage traffic movements at the start and end of trading days where required.
Liaise with traders, community groups, contractors, internal departments and external agencies to support effective market operations.
Gather intelligence for use by regulatory services and contribute to enforcement investigations.
Support the development and improvement of market operations, policies and service delivery.
Work flexibly, including evenings, weekends and occasional public holidays, to meet service needs.
Candidate Requirements
Experience working in enforcement, including issuing FPNs and taking formal enforcement action.
Experience dealing with traders and/or the public in a busy, customer‑facing environment.
Ability to manage conflict, resolve disputes and communicate clearly and sensitively with a wide range of people.
Strong IT skills, including confident use of mobile devices for recording attendance, issuing FPNs and updating records.
Ability to identify problems quickly, take appropriate action and work independently without constant supervision.
Experience using computerised systems to maintain accurate operational data.
Ability to work outdoors for long periods, including extensive walking and standing in open‑street market environments.
Ability to build effective working relationships with internal teams, external agencies and community stakeholders.
Commitment to equality, diversity and inclusive service delivery.
Willingness to work flexibly, including evenings and weekends, at short notice.
Location: London Borough of Tower Hamlets
Hours: 35 hours per week
Start Date: 12/01/2026
End Date: 19/04/2026
Working Pattern: 08:00–16:00
Category: Agency Workers – Facilities & Environmental Services
IR35 Status: Inside IR35
Closing Date: Sunday 11 January 2026 at 18:00
About the Client
London Borough of Tower Hamlets’ Housing and Regeneration directorate oversees a diverse and high‑profile portfolio of street markets and trading environments. The Street Trading & Markets Operations Service ensures safe, compliant and well‑managed markets that support local businesses, protect public safety and uphold the Council’s regulatory standards. The team works in fast‑paced, public‑facing environments and plays a key role in maintaining vibrant, well‑regulated market spaces across the borough.
The Role
This frontline operational role is responsible for monitoring, regulating and enforcing street trading and market activities across Tower Hamlets. Working outdoors in busy open‑street markets, you will ensure compliance with legislation, byelaws and Council regulations, issue enforcement notices including FPNs, and act as the first point of contact for traders and the public. The role requires extensive walking, standing and direct engagement with traders, businesses and members of the public.
Key Responsibilities
Enforce relevant legislation, byelaws and Council regulations, issuing FPNs, verbal/written warnings and preparing evidence for legal proceedings.
Act as a frontline presence in markets, providing advice, resolving issues and managing complaints on site.
Use mobile devices and IT systems to record trader attendance, issue FPNs and maintain accurate operational records.
Issue daily licences to casual traders in line with policies and procedures, assessing competing demands for limited pitches.
Monitor trader vehicles to ensure compliance with loading/unloading rules and prevent obstruction of the public highway.
Conduct site visits, surveys and inspections relating to street trading, isolated pitches and public footway licence applications.
Monitor electrical and water provisions in market areas and report defects or health and safety concerns.
Manage traffic movements at the start and end of trading days where required.
Liaise with traders, community groups, contractors, internal departments and external agencies to support effective market operations.
Gather intelligence for use by regulatory services and contribute to enforcement investigations.
Support the development and improvement of market operations, policies and service delivery.
Work flexibly, including evenings, weekends and occasional public holidays, to meet service needs.
Candidate Requirements
Experience working in enforcement, including issuing FPNs and taking formal enforcement action.
Experience dealing with traders and/or the public in a busy, customer‑facing environment.
Ability to manage conflict, resolve disputes and communicate clearly and sensitively with a wide range of people.
Strong IT skills, including confident use of mobile devices for recording attendance, issuing FPNs and updating records.
Ability to identify problems quickly, take appropriate action and work independently without constant supervision.
Experience using computerised systems to maintain accurate operational data.
Ability to work outdoors for long periods, including extensive walking and standing in open‑street market environments.
Ability to build effective working relationships with internal teams, external agencies and community stakeholders.
Commitment to equality, diversity and inclusive service delivery.
Willingness to work flexibly, including evenings and weekends, at short notice.