Receptionist
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £12.22 per hour |
| Additional salary information: | £12.22 an hour |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Kettering, NN14 6JQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0790-25-0003 |
Summary
Key Responsibilities Reception & Patient Services Welcome and assist patients and visitors in a polite and professional manner Manage telephone calls, take accurate messages, and redirect enquiries appropriately Book, amend, and manage appointments, including urgent requests Deal with general enquiries and explain practice procedures Register new patients and ensure records are accurate and up to date Process repeat prescription requests in line with practice protocols Take requests for home visits and liaise with the Duty Doctor where required Inform patients of relevant private service charges, take payments, and issue receipts Administration & Records Enter and update patient information on the computer system Retrieve, file, and maintain patient records accurately and securely Scan correspondence, reports, and results promptly into patient records Ensure records are kept in good condition and correctly labelled Premises & General Duties Maintain a clean, tidy, and welcoming reception and waiting area Prepare refreshments and keep kitchen areas clean and organised Carry out additional duties as requested by the Management Team or Partners Confidentiality Maintain strict confidentiality at all times in accordance with practice policies Handle sensitive patient, staff, and business information responsibly and appropriately Health, Safety & Equality Follow all Health & Safety and infection control procedures Identify and report potential risks Promote equality, diversity, dignity, and respect for all patients, carers, and colleagues Personal & Professional Development Participate in training and annual performance reviews Take responsibility for personal development and ongoing learning Skills & Attributes Excellent communication and interpersonal skills Ability to remain calm and organised in a busy environment Strong attention to detail and good IT skills Professional, approachable, and team-oriented Ability to manage time, workload, and priorities effectively