Patient Services Managers
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £15.50 per hour |
| Additional salary information: | £15.50 an hour |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | Bognor Regis, PO22 6DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5196-26-0000 |
Summary
The Patient Services Manager(s) is/are responsible for: Overseeing the practices administration teams or patient care coordinator (reception) teams, ensuring staff achieve their primary responsibilities. Line managing all administration team or patient care coordinator (reception) team members, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training. Completing staff appraisals for members of the administration teams or patient care coordinator (reception) team. Identifying and delivering team training where required and appropriate. Compiling staff rotas for members of the administration teams or patient care coordinator (reception) team. Completing back to work interviews Coordinating the provision of administration team or patient care coordinator (reception) team staff ensuring sufficient cover is provided for periods of leave and other staff absences. Ensuring all new staff have a specific and tailored induction plan to meet individual and practice requirements. Undertake recruitment of administration staff or patient care coordinator (reception) team. Ensure processes and procedures for the administration teams are CQC compliant, and ensure suitable audit to ensure compliance. Be the first line in dealing with patient complaints, escalating them to other relevant line managers, senior managers and/or Partners as appropriate. Maintain a register of complaints, ensure feedback is made to relevant teams and provide feedback to senior practice management regarding complaint trends. Processing overtime and signing off monthly. Maintain and monitor patient communication systems, i.e. website, social media, newsletters. Management of patient feedback through processes such as Friends and Family, and practice specific, questionnaires. In addition to the primary responsibilities, the Patient Services Manager(s) may be requested to: Co-ordinate and produce meeting/lunch & learn agendas and record the minutes of meetings, upload to TeamNet. Ensure all staff have read, acknowledged and understood the minutes. Champion continuous improvement, encouraging staff to participate and make suggestions.