Income Officer
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £20.0 to £23.0 per hour |
| Additional salary information: | £20 - £23 per hour |
| Hours: | Full time |
| Closing date: | 20 January 2026 |
| Location: | Liverpool, Merseyside, L3 9SJ |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4758553_1767697367 |
Summary
We're looking to recruit an experienced and proactive Income Officer to support our social housing client in Liverpool on a full-time, temporary basis until the end of March 2026 with possible extensions and hybrid working with 2 x set office days per week.
Your new role
- Monitor and manage your own caseload of rent accounts to maximise income and minimise arrears
- Take early intervention and enforcement action where appropriate to recover outstanding debts
- Complete income and expenditure assessments and vulnerability reviews to agree affordable repayment plans
- Prepare and issue notices, court papers and liaise with Enforcement, Tenancy Sustainment and Neighbourhood Officers to ensure joined-up support
- Work closely with external agencies such as Local Authority and Benefit teams to maximise income
- Identify and report safeguarding concerns in line with company policy
What you'll need to succeed
- Experience of managing rent arrears, income collection or debt recovery within a social housing or similar environment
- Strong knowledge of welfare benefits and housing-related legislation
- Excellent communication and interpersonal skills
- Experience of completing expenditure and vulnerability assessments
What you'll get in return
- Weekly pay
- Hybrid working
- Option to be paid PAYE or Umbrella
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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