Housing and Customer Specialist
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £32,508 to £37,151 per year |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 04 February 2026 |
| Location: | Ashton-under-Lyne, OL6 7AT |
| Company: | Jigsaw Homes |
| Job type: | Permanent |
| Job reference: | jigsawhomes/TP/898/209 |
Summary
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5-day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If you are looking for a career with an outstanding company then please read on.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the department:
The Neighbourhood’s directorate is a key area of the business responding to the combined challenges of the cost-of-living crisis, welfare reform, health inequalities and the environment through effective community investment.
The department is an integral part of giving our customers a voice in relation to the work we do and ensuring there are accessible opportunities for customer involvement in a variety of ways.
This area of the business looks after our stock, stretching across all our regions and the ongoing management of our leasehold customers.
Role information:
We are looking for a confident, resilient, approachableand positive communicator to join our Housing & Customer Support Team.
The ability to deliver Jigsaws vision of Creating Homes, Building Lives with a results driven attitude is key.
This is a front-line, customer facing role, covering all the service area across the group.The service runs on a no appointment needed basis, where customers can call in for any housing related enquiry they have, therefore no 2 customer enquiries will be the same.
You will be supporting customers with complex needs, customers in crisis situations and customers who need to discuss sensitive /personal issues. This is a highly rewarding role that enables you to make a make a real difference to people’s lives.
You will be responsible for delivering excellent customer care in line with company policies and procedures.You will be expected to take ownership of your enquiries, see them through to a resolution, record the customer journey on our Customer Relationship Management system and ensure all data we hold on our customers is relevant, correct and current.
For more information regarding the role, please refer to the job pack below.
If this sounds like the perfect job for you then don’t hesitate to apply now!
We reserve the right to close this vacancy early should we receive a sufficient number of applications.
Proud member of the Disability Confident employer scheme