Visitor Operations Manager
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £33,000 per year |
| Hours: | Full time |
| Closing date: | 26 January 2026 |
| Location: | LA22 9SH |
| Remote working: | On-site only |
| Company: | The Wordsworth Trust |
| Job type: | Permanent |
| Job reference: | Visitor Operations Manager |
Summary
Join us as Visitor Operations Manager and lead the day-to-day operations at Wordsworth Grasmere, our world-class visitor destination in the Lake District. You will manage a dedicated team across all visitor operations – including the popular Café and Shop.
You will be responsible for the delivery of an exceptionally high-quality visitor experience for all our visitors, reflecting our role as an international visitor destination and an Arts Council-funded National Portfolio Organisation.
The visitor experience at Wordsworth Grasmere encompasses Dove Cottage, the Museum, the Shop, the Caf , venue hire and estate-wide activities and events. As Visitor Operations Manager, you will have independence and authority for day-to-day operational decision-making across the site and will act as a Duty Manager.
You will also take responsibility for evaluating the experience of all visitors to the organisation, working with colleagues to ensure every visitor has the highest quality encounter with Wordsworth Grasmere. For further information please see the application pack.
You will be responsible for the delivery of an exceptionally high-quality visitor experience for all our visitors, reflecting our role as an international visitor destination and an Arts Council-funded National Portfolio Organisation.
The visitor experience at Wordsworth Grasmere encompasses Dove Cottage, the Museum, the Shop, the Caf , venue hire and estate-wide activities and events. As Visitor Operations Manager, you will have independence and authority for day-to-day operational decision-making across the site and will act as a Duty Manager.
You will also take responsibility for evaluating the experience of all visitors to the organisation, working with colleagues to ensure every visitor has the highest quality encounter with Wordsworth Grasmere. For further information please see the application pack.