Customer Experience Host
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £25,877.8 per year |
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | Bristol, South West England |
| Remote working: | On-site only |
| Company: | Seetec |
| Job type: | Permanent |
| Job reference: | 32209 |
Summary
Join our team as a Customer Experience Host, where you’ll be the first point of contact for customers, managing the reception area and delivering a friendly, efficient service both in person and over the phone. You’ll support Employment Advisers by helping participants prepare for sustainable employment, assist with recruitment events, and ensure our offices remain professional and welcoming. The role also includes maintaining notice boards, managing office supplies, handling petty cash, and providing accurate administrative support.
We’re looking for someone with proven experience in a customer-facing role, excellent communication skills, and strong organisational ability. You’ll be IT literate, confident using MS Office and digital platforms, and able to work independently or as part of a team. Knowledge of the local labour market and barriers to employment is desirable, along with GCSEs (or equivalent) in English and Maths at Grade C or above.
If you’re passionate about delivering exceptional service and want to make a real difference, apply today.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £25,877.40 p.a. with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Company Pension Scheme - 5% Employee 5% Employer
Health Insurance Allowance
Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Enhanced Maternity/Adoption and Paternity Pay Arrangements
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
Refer a Friend Scheme
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282 .
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Bristol
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 20 January 2026
Key Responsibilities
Act as the first point of contact for customer enquiries, managing reception area, delivering a welcoming and efficient service both in person and over the phone.
Maintain and update notice boards, ensuring information is accurate, accessible, and up to date.
Ensure the office environment remains tidy, professional, and welcoming.
Support colleagues and management with ad hoc administrative tasks to meet business needs.
Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
Support with sourcing suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns
Support Employment Advisers in obtaining necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
Collect and record feedback and information and share with appropriate departments and team members.
Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues
Ensures best practice is identified, adhered to and championed
Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays
Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
To handle personal data in accordance with the organisation's data protection policy.
Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
To undertake any other duties, as required, appropriate to the post.
Skills and Experience
Essential
Positive, service-oriented attitude with proven experience in a customer service-related role
Ability to foster and maintain positive relationships
IT literate with MS Office products and modern digital technologies, i.e. Microsoft Teams
Ability to thrive in a fast-paced and sometimes high-pressure environment
Willingness to work without direct supervision or as part of a team.
Excellent communication and interpersonal skills.
A good working knowledge of the local labour market in the specified geographical locations
GCSE or equivalent in English and Maths at Grade C or above
Desirable
Experience of delivering services to meet contractual and quality standards√
An understanding of the barriers unemployed job seekers face in obtaining a new job
Experience of working in a high-performance culture
Experience of delivering services to specific quality standards
Knowledge of the employability industry
Experience of working with people in the provision of ‘information, advice & guidance’
We’re looking for someone with proven experience in a customer-facing role, excellent communication skills, and strong organisational ability. You’ll be IT literate, confident using MS Office and digital platforms, and able to work independently or as part of a team. Knowledge of the local labour market and barriers to employment is desirable, along with GCSEs (or equivalent) in English and Maths at Grade C or above.
If you’re passionate about delivering exceptional service and want to make a real difference, apply today.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £25,877.40 p.a. with these great benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Company Pension Scheme - 5% Employee 5% Employer
Health Insurance Allowance
Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Enhanced Maternity/Adoption and Paternity Pay Arrangements
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
Refer a Friend Scheme
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282 .
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: Bristol
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 20 January 2026
Key Responsibilities
Act as the first point of contact for customer enquiries, managing reception area, delivering a welcoming and efficient service both in person and over the phone.
Maintain and update notice boards, ensuring information is accurate, accessible, and up to date.
Ensure the office environment remains tidy, professional, and welcoming.
Support colleagues and management with ad hoc administrative tasks to meet business needs.
Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
Support with sourcing suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns
Support Employment Advisers in obtaining necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
Collect and record feedback and information and share with appropriate departments and team members.
Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues
Ensures best practice is identified, adhered to and championed
Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays
Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
To handle personal data in accordance with the organisation's data protection policy.
Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
To undertake any other duties, as required, appropriate to the post.
Skills and Experience
Essential
Positive, service-oriented attitude with proven experience in a customer service-related role
Ability to foster and maintain positive relationships
IT literate with MS Office products and modern digital technologies, i.e. Microsoft Teams
Ability to thrive in a fast-paced and sometimes high-pressure environment
Willingness to work without direct supervision or as part of a team.
Excellent communication and interpersonal skills.
A good working knowledge of the local labour market in the specified geographical locations
GCSE or equivalent in English and Maths at Grade C or above
Desirable
Experience of delivering services to meet contractual and quality standards√
An understanding of the barriers unemployed job seekers face in obtaining a new job
Experience of working in a high-performance culture
Experience of delivering services to specific quality standards
Knowledge of the employability industry
Experience of working with people in the provision of ‘information, advice & guidance’
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.