Single Point of Contact Advisor
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £24,243 to £28,930 per year |
| Hours: | Full time |
| Closing date: | 20 January 2026 |
| Location: | Tower Court, Armley Rd, Armley, Leeds LS12 2LY |
| Remote working: | On-site only |
| Company: | Humankind |
| Job type: | Permanent |
| Job reference: | JR011318 |
Summary
Single Point of Contact Advisor – Forward Leeds
Location: Tower Court, Armley Rd, Armley, Leeds LS12 2LY
Working Hours: 37 hours per week, Monday-Friday
Contract Type: Permanent
Salary: £24,243 - £28,930 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role:
An exciting opportunity is available for a Single Point of Contact (SPOC) Advisor based within our Forward Leeds team based within the Tower Court.
The Single Point of Contact is the gateway for all calls and referrals coming into Forward Leeds. As a SPOC Advisor you will:
Ensure that all calls and enquiries are responded to fully and appropriately, within agreed timescales. This will involve: screening enquiries, directly dealing with a range of issues such as prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff, as appropriate. At times this may also include calls from people in crisis or at risk.
You will provide a swift, coordinated response, directing callers to the relevant part of the service, using standardised triage assessment forms.
The post holder will be required to have the ability to assess risk, be aware of safeguarding issues, and understand diversity issues and needs.
Following each contact you will be required to ensure all relevant information and data is recorded appropriately onto the management information system.
About you:
You will have a passion for making a difference and fair chances for all should be at the core of everything you do.
The successful candidate will:
Be confident speaking on the telephone and in person to service users.
Be understanding and empathetic in nature
Have experience with general administration duties
Have experience working in a customer service/facing role would be beneficial
Who will you be working with….
You will be working as part of our Forward Leeds Team. The team is a multi-disciplinary recovery team comprising of colleagues from diverse professional and personal backgrounds. The wider Forward Leeds Team includes Recovery Coordinators, Clinicians, Harm Reduction workers, Housing and Criminal Justice workers, Individual Placement Specialists and Volunteers. We are a supportive and welcoming team, who are passionate about supporting and promoting recovery for those we care for and within our local community.
We do advise applicants that apply the nature of this role involves speaking and giving advice to service users, information disclosed may be triggering to some.
To see the full job description and person specification, please click here.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-01-20
Location: Tower Court, Armley Rd, Armley, Leeds LS12 2LY
Working Hours: 37 hours per week, Monday-Friday
Contract Type: Permanent
Salary: £24,243 - £28,930 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role:
An exciting opportunity is available for a Single Point of Contact (SPOC) Advisor based within our Forward Leeds team based within the Tower Court.
The Single Point of Contact is the gateway for all calls and referrals coming into Forward Leeds. As a SPOC Advisor you will:
Ensure that all calls and enquiries are responded to fully and appropriately, within agreed timescales. This will involve: screening enquiries, directly dealing with a range of issues such as prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff, as appropriate. At times this may also include calls from people in crisis or at risk.
You will provide a swift, coordinated response, directing callers to the relevant part of the service, using standardised triage assessment forms.
The post holder will be required to have the ability to assess risk, be aware of safeguarding issues, and understand diversity issues and needs.
Following each contact you will be required to ensure all relevant information and data is recorded appropriately onto the management information system.
About you:
You will have a passion for making a difference and fair chances for all should be at the core of everything you do.
The successful candidate will:
Be confident speaking on the telephone and in person to service users.
Be understanding and empathetic in nature
Have experience with general administration duties
Have experience working in a customer service/facing role would be beneficial
Who will you be working with….
You will be working as part of our Forward Leeds Team. The team is a multi-disciplinary recovery team comprising of colleagues from diverse professional and personal backgrounds. The wider Forward Leeds Team includes Recovery Coordinators, Clinicians, Harm Reduction workers, Housing and Criminal Justice workers, Individual Placement Specialists and Volunteers. We are a supportive and welcoming team, who are passionate about supporting and promoting recovery for those we care for and within our local community.
We do advise applicants that apply the nature of this role involves speaking and giving advice to service users, information disclosed may be triggering to some.
To see the full job description and person specification, please click here.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-01-20