Team Administrator | Pennine Care NHS Foundation Trust

Dyddiad hysbysebu:	06 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£27,485 - £30,162 pa, pro rata
Oriau:	Llawn Amser
Dyddiad cau:	05 Chwefror 2026
Lleoliad:	Rochdale, OL16 2UP
Cwmni:	Pennine Care NHS FT
Math o swydd:	Parhaol
Cyfeirnod swydd:	7715490/311-F863-25-A

Crynodeb

An exciting opportunity has arisen to be the Lead Administrator in our national award winning emotional health and wellbeing service, #Thrive based in Rochdale. #Thrive is a service for young people aged up to 19. We have a fantastic reputation for providing innovative support to young people in the area. The service is provided by Pennine Care in conjunction with Your Trust and is co-located with our Young Peoples Mental Health Support Team and Parent Infant Mental Health Service. If you enjoy working as part of a busy team and share our vision to provide excellent quality care at the an early intervention level then consider applying to join us. We also benefit from being close to a number of shops and have free parking.

Lead and direct the administration of the service with a positive and fair approach. • Provision of full secretarial service to #Thrive which includes typing letters, reports, non-clinical correspondence and minutes of meetings. Audio / shorthand as required, prioritising workload. Use email. Attend to photocopying. • Coordinate a daily referral record of all referrals into service and monitor response times • Plan and schedule activity for the service on a day-to-day basis • Maintain an up to date appointments electronic diary and liaise with the multi- disciplinary • Take telephone messages and / or take messages from answer-phone • Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:
• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Main Duties and Responsibilities



· Lead and direct the administration of the service with a positive and fair approach.

· Provision of full medical secretarial service to theCAMHS teamwhich includes typing letters, psychiatric reports, non-clinical correspondence and minutes of meetings. Audio / shorthand as required, prioritising workload. Use email. Send faxes as required. Attend to photocopying.

· Provide administrative oversight of the rapid response teams referral and activity

· Coordinate a daily referral record of all referrals into service and monitor response times

· Plan and schedule activity for the service on a day-to-day basis.

· Linking of investigation reports, X-rays, scans etc with case notes where applicable

· File correspondence sequentially in hospital case notes.

· Maintain an up to date appointments electronic diary and liaise with the multi- disciplinary team.

· Arrange, where applicable, interviews with relatives, medical representatives, assessments, home visits and response to CYP in crisis.

· Opening, sorting and distributing incoming post.

· Maintain office filing system and stationery.

· Act as a liaison for patients, clinicians, GP’s and nursing staff, Medical Records and other agencies, both over the phone and face-to-face contact.

· Liaise with Senior Managers and Clinical Leads regarding referrals and assessments.

· Type multi-disciplinary clinical team meetings and file appropriately

· Ensure case history notes are tracked on electronic systems to and from Medical Records.

· Take telephone messages and / or take messages from answer-phone daily.

· Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person.

· Liaise with Mental Health Teams, Practitioners and Local Authority staff as part of the young persons’ care team.

· Ensure all claims forms / time sheets are completed and sent within the allocated time limit.

· To attend meetings, training and briefing sessions appropriate to the role and take notes for feedback to colleagues.

· Take minutes at meetings

· Use the relevant computer systems.

· To be able to prioritise and manage own workload unsupervised. Formal managerial supervision is provided on a monthly basis.

· To attend to the Trust’s administration team meetings

· Effectively manage and supervise secretarial staff within the wider crisis pathway in order to ensure the smooth running and expansion of the administrative department within this service, when required.

· Constantly evaluate the organisational performance of the team and implement any developmental needs including encouragement and support of further training.

· Create and achieve a balance in the secretarial team’s workload by delegating work and monitoring the situation on a daily basis.

· Oversee and monitor cashiering service within the service.

· Be responsible for conducting Personal Development Plans and yearly appraisals process within the secretariat as requested

· In conjunction with the service lead, to have responsibility for the recruitment and selection process within the administrative department including assistance with writing job descriptions, devising person specifications, assessing skill mix for vacant posts, advertising and interviewing potential candidates.

· Organise the provision of temporary secretarial and / or clerical staff as and when necessary.

· Provide cross cover to the community CAMHS teams as requested and when required

· Manage information systems including configuring and implementing PARIS in accordance with directives from the Project Leader.

· To oversee the appointment booking system with the team, ensuring all appointments and client information is recorded on PARIS. To report any potential problems to the operational co-ordinator. To become involved in the administrative process for booking new patient appointments.

· To lead on the development of a data base for the recording of information in relation to referrals, response times, admission and discharge data, out of area placements.

· Take key responsibility for maintaining and inputting to the service data base and other IT systems for the production of accurate and timely data.

· Work in collaboration with the Trusts Performance Team for providing and responding to requests for information

· Provide weekly statistical data for analysis by Pennine Care Trust NHS Trust including monitoring referral times and taking necessary action to address and alleviate potential problems.

· To ensure that stationary supplies are ordered in a timely manner and within defined budgets.

· Responsibility for ensuring that staff records are recorded on ESR.

· Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly maintained.

· Ensure visitors or callers to the service feel welcomed and are responded to in a timely manner, both in person or over the telephone.

· Be representative of the Local Records Manager with awareness of all policies and procedures in relation to health records.

· Attendance at Senior Management Team and Governance Meetings in the absence of the Outpatient Manager if requested.

· Any other duties commensurate with the post, as instructed by the operational co-ordinator.






This advert closes on Tuesday 20 Jan 2026