Customer Service Assistant
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £13.26 per hour |
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | Pontyclun, Rhondda Cynon Taff |
| Remote working: | On-site only |
| Company: | Brackenberry Limited |
| Job type: | Contract |
| Job reference: | RQ1672689 |
Summary
We are working closely alongside a Local Authority in Rhondda Cynon Taf to assist with the appointment of a Customer Service Assistant, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.26 - £17.35 per hour
Summary:
The Customer Services Assistant will provide an excellent customer care service to support the delivery of the Community Equipment Service. The role involves scheduling logistical activities, processing equipment orders, and acting as a key point of contact for customers, partners, and contractors, ensuring accurate records and high service standards are maintained at all times.
Responsibilities:
Answer telephone enquiries from customers, partners, and contractors in a timely and courteous manner
Process equipment orders, collections, and repairs using the Community Equipment IT system
Maintain accurate and up-to-date records to support informed decision-making by commissioners and Vision Products
Schedule deliveries, collections, and repairs by contacting clients to agree suitable dates
Ensure all scheduling meets service requirements and performance indicators
Liaise with commissioners and professionals regarding issues impacting order requirements
Qualification:
Knowledge of data protection requirements
Welsh Language Level 1
Essentials:
Experience working in a customer-focused environment
Experience using a range of IT systems and packages
Ability to communicate effectively with customers who have varied support needs
Please note:
You should be available to work immediately or at a short notice.
You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1672689
Rate of Pay: £13.26 - £17.35 per hour
Summary:
The Customer Services Assistant will provide an excellent customer care service to support the delivery of the Community Equipment Service. The role involves scheduling logistical activities, processing equipment orders, and acting as a key point of contact for customers, partners, and contractors, ensuring accurate records and high service standards are maintained at all times.
Responsibilities:
Answer telephone enquiries from customers, partners, and contractors in a timely and courteous manner
Process equipment orders, collections, and repairs using the Community Equipment IT system
Maintain accurate and up-to-date records to support informed decision-making by commissioners and Vision Products
Schedule deliveries, collections, and repairs by contacting clients to agree suitable dates
Ensure all scheduling meets service requirements and performance indicators
Liaise with commissioners and professionals regarding issues impacting order requirements
Qualification:
Knowledge of data protection requirements
Welsh Language Level 1
Essentials:
Experience working in a customer-focused environment
Experience using a range of IT systems and packages
Ability to communicate effectively with customers who have varied support needs
Please note:
You should be available to work immediately or at a short notice.
You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1672689