Trainee IT Support Analyst
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 04 February 2026 |
| Location: | London, UK |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Nxsteprecuitment |
| Job type: | Permanent |
| Job reference: |
Summary
Trainee IT Support Analyst
Location: UK (Office-based / Hybrid / Remote )
Job Type: Trainee / Entry-Level
Salary: Competitive (dependent on role and placement)
Job Overview
We are recruiting for a Trainee IT Support Analyst to join a professional IT support environment. This role is ideal for individuals looking to start a career in IT, gain hands-on experience, and develop practical technical skills in a real workplace.
No prior commercial experience is required — training and support will be provided.
Key Responsibilities
Provide first-line IT support to end users
Respond to support requests via phone, email, or ticketing systems
Diagnose and resolve basic hardware and software issues
Assist with user account setup and system access
Escalate complex issues to senior IT staff when required
Maintain accurate records and follow IT support procedures
Requirements
Strong interest in IT and technology
Basic knowledge of computers, Windows, or Microsoft 365
Good communication and customer service skills
Willingness to learn and follow processes
Reliable, professional, and motivated
What’s on Offer
Hands-on IT support experience
Exposure to real-world IT systems and environments
Ongoing training and professional support
Opportunity to progress into permanent or paid IT roles
Ideal for
Career changers
Graduates or school leavers
Individuals seeking entry-level IT experience
Location: UK (Office-based / Hybrid / Remote )
Job Type: Trainee / Entry-Level
Salary: Competitive (dependent on role and placement)
Job Overview
We are recruiting for a Trainee IT Support Analyst to join a professional IT support environment. This role is ideal for individuals looking to start a career in IT, gain hands-on experience, and develop practical technical skills in a real workplace.
No prior commercial experience is required — training and support will be provided.
Key Responsibilities
Provide first-line IT support to end users
Respond to support requests via phone, email, or ticketing systems
Diagnose and resolve basic hardware and software issues
Assist with user account setup and system access
Escalate complex issues to senior IT staff when required
Maintain accurate records and follow IT support procedures
Requirements
Strong interest in IT and technology
Basic knowledge of computers, Windows, or Microsoft 365
Good communication and customer service skills
Willingness to learn and follow processes
Reliable, professional, and motivated
What’s on Offer
Hands-on IT support experience
Exposure to real-world IT systems and environments
Ongoing training and professional support
Opportunity to progress into permanent or paid IT roles
Ideal for
Career changers
Graduates or school leavers
Individuals seeking entry-level IT experience