Help Desk Coordinator
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £35,000.00 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | London, WC2H 8NU |
| Company: | Sodexo Ltd |
| Job type: | Permanent |
| Job reference: | SDX/TP/2240324/152254 |
Summary
Help DeskCoordinator
London, WC2H8NU
- 40 hours per week
- Monday to Friday
- Up to £35,000 Plus Sodexo benefits
Job Summary:
The Administrator isresponsible for supporting the Help Desk in delivering excellent customerservice and facilitates maintenance operations across the NBC London site.
KeyResponsibilities:
- Conduct twice daily walk-throughs of all NBCU CSG floors to count desk users accurately. Record findings on the agreed format and submit weekly reports for review against swipe access card data.
- Act as the lead for the occupancy counting initiative, ensuring it is conducted twice daily, every working day. Arrange for cover when unavailable.
- Support the Help Desk by assisting with reactive and planned maintenance work requests in collaboration with site team leaders, maintenance teams, and supply chain partners.
- Maintain and update the Computerised Maintenance Management System (CMMS) Archibus to ensure efficient maintenance and facilities operations.
- Provide excellent customer service in a fast-paced, creative environment, addressing occupant queries and issues promptly.
- Assist with Help Desk leave cover and administrative tasks as needed.
- Ensure all administrative tasks, reports, and data capture are completed accurately and to a high standard.
PersonSpecification:
- Highly customer-focused, motivated to drive performance and deliver high standards of service and cost-effectiveness.
- Strong written and verbal communication skills.
- Approachable, tactful, and professional
Excellentorganizational and planning abilities, capable of managing multiple prioritiessimultaneously.
- Knowledge and experience working with CMMS systems, preferably Archibus.
- Ability to work effectively both independently and as part of a team in a dynamic environment.
Why Sodexo?
Working with Sodexois more than a job; it’s a chance to be part of something greater.
Belongin acompany and team that values you for you.
Actwithpurpose and have an impact through your everyday actions.
Thrivein yourown way.
We also offer arange of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
A little more aboutSodexo:
At Sodexo, ourpurpose is to create a better every day for everyone to build a better life forall.As the global leader in services that improve the Quality of Life, weoperate in 55 countries, serving over 100million consumers each day through ourunique combination of On-Site Food and FM Services, Benefits & RewardsServices and Personal & Home Services.
We are committedto being an inclusive employer. We are a forces friendly employer.We welcome andencourage applications from people with a diverse variety of experiences,backgrounds and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, SoTogether, Generations and Origins.
We’re a DisabilityConfident Leader employer.We’re committed to changing attitudes towards disability, andmaking sure disabled people have the chance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.
Clickhere toread more about what we do to promote an inclusive culture.
Ready to be part ofsomething greater?
Belong in a team,thrive in service.
Sodexo reserves theright to close this advert early if we are in receipt of a high number ofapplications