ICC Call Handler - Estuary Point, Liverpool

Dyddiad hysbysebu:	05 Ionawr 2026
Cyflog:	£24,937.00 i £26,598.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£24937.00 - £26598.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	25 Ionawr 2026
Lleoliad:	Liverpool, L24 8RL
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9242-26-0000

Crynodeb

This is a vital role where you will start your training as an ICC Call Handler in one of our contact centre areas 999, 111 or Patient Transport Services. In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler.It is recommended that you read the Job Description and Frequently Asked Questions attached to this advert for further details before applying.Full training will be given to the successful candidates.Initial training will be up to 10 weeks, full-time, with no annual leave permitted during this period.You will be placed on a training period with a full classroom programme to allow you to undertake the role. Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme within 10 weeks from you start date. Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed. This service runs 24/7 365 days a year- A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours.Due to the nature of the hours only applicants over the age of 18 can apply for this role.We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours (Although commitment to fulltime training would be required).All training is fulltime 37.5 hrs per week.Shifts - Shift patterns / details associated to this job advert, and present in the attached FAQ areexamplesonly.Please note rota patterns are subject to change in line with service delivery and/or business demand, staff will be given adequate notice of any changes. Relief Rota You will work a variety of shifts, including days, nights, weekends, and bank holidays (e.g., Christmas Day, Eid, New Years Eve). Shifts will be allocated via a relief rota. The rota system at present is on a Relief Rota You are to be contracted to hours not days, with this shift lengths and shift patterns you work varying subject to the operational needs and demands of the business. You may be asked to work anything from 8,9,10,11, or 12-hour shifts including overnight shifts for example. Notice will be given of any changes. At present earliest shifts start from 06:00 and latest shift ending 02:00 This is a 24 hour 7 days a week service. Under the relief rota at present, staff will be allocated any shifts between the hours of 0600 (start) 0200 (finish) depending on the needs of the service To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window) Staff will tend to work 3 out of 4 weekends. Staff will have 4-6 weeks notice of their allocated shifts. Where possible rest days will be scheduled together. At present the shift pattern (999 /111) is 4 days per week with x3 days at 9hrs and x1 day at x9.5 hrs (if full time) rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances. Assessments and Interviews will be carried out on separate date: Assessments will take place on : 03-Feb-2026Interviews will be conducted on: 07-Feb-2026 for those who successfully pass the assessment.Both will be conducted at the Estuary Point Site. If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview. Upcoming training courses at Estuary Point: Tuesday 7th April 2026 - 10 weeks course end Sunday 14th June 2026 Monday 20th April 2026 9 weeks course end Sunday 21st June 2026