Administration Manager
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 23 January 2026 |
| Location: | Totnes, TQ9 5WB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5344-26-0000 |
Summary
Being line manager for the Patient Services Team, who combine working as receptionists and administrators. The Administration Manager will oversee the service provided to our patients, ensuring the Patient Services Team achieve their primary responsibilities in an efficient, professional and friendly manner, whilst being an active team member involved with Admin/Reception duties on a day to day basis. To support staff with team development, providing guidance, direction and encouragement. To ensure all relevant protocols, policies and SOPs are regularly reviewed and accurate and that all team members are up to date with the mandatory training. IIdentify and deliver team training where required. Organise and manage regular team meetings. Act as a focal point for communication, advising the Patient Services Team on methods of communication and best practice, keeping them up to date with any changes to processes. Completing staff appraisals, 1-2-1 reviews and absence management meetings, as required for the team. Involvement with the recruitment and onboarding processes for new staff members. Manage the rotas for the Patient Services Team, ensuring sufficient cover is in place for periods of leave, sickness and or other staff absences, to ensure business continuity, and that all absence and holiday is reflected and authorised on Practice Index. Compiling staff rotas and assisting the Practice Manager with clinical rotas as and when required. Supporting the Practice Manager in the compilation of practice reports and practice development/projects as and when requested. Provide initial guidance and advice to patients who may wish to complain. Oversee management of all deliveries to the practice. Ensuring training and adherence to the cold chain policy is followed as required. Act as building fire marshall, ensuring evacuation lists are current and that the visitors' log is used appropriately. Responsible for Reception petty cash and over the counter payments.