Flight Controller
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Additional salary information: | Competitive Salary |
| Hours: | Full time |
| Closing date: | 02 February 2026 |
| Location: | Heston, TW5 9NJ |
| Company: | dnata catering UK |
| Job type: | Permanent |
| Job reference: | DCUK198764 |
Summary
Who are we?
Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.
Role Purpose
The Flight Controller will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes and liaising directly with airside flight co-ordinators with meal figures, aircraft stand number changes etc. The positions will be responsible for receiving meal figures from airlines, checking updates, filing, entering onto IT system, and organising any late meal increases as they come in and will ensure the provision of an accurate, consistent and quality service to our customers.
You will be an active team member, ensuring that all work is complete according to daily work schedules and that all information received is communicated to the right people in a timely manner.
Key Responsibilities:
- Retrieving all meal figures received via telex and customer specific systems for distribution to the relevant internal departments and Flight Co-ordinators.
- Updating and maintaining meal figures into CBase system, print & check ACOs against system.
- Entering aircraft changes/movement details into CBase system, liaising with planning office, informing all internal departments and supervisors.
- Communicating with airside flight co-ordinators. Follow up with all departments whilst liaising with dispatch for a timely runout.
- Communicating via telephone, e-mail system, two-way radio and PA system with all internal departments, external Flight Co-ordinators and departmental Managers to ensure on time performance.
- Completing all increase logs, strip sheets, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
- Printing of CBase labels for all airlines.
- Accurately completing relevant documentation (i.e. Compliance, HACCP, etc)Reporting any accidents or incidents and ensure any corrective actions are taken.
- Ensuring company compliance policies are upheld.
- Generating new ideas and actively implementing and promoting change General filing of documentation, e-mailing, photocopying & faxing
This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.
Required Skills
- Excellent customer service skills Excellent Computer skills essential, including Excel and Word
- Fluent in English with good verbal and written communication skills
- Able to solve problems and work within strict deadlines
- Able to work on your own initiative with a proactive nature
Preferred Skills
- Experience in the Airline catering industry
- Good knowledge of cBase system
- Able to deliver and improve upon set targets
- Self-disciplined, reliable, and accurate with a keen eye for detail
- Able to work as a team member and stand alone
- Flexibility in working hours
If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.
Our roles attract high volumes of applications, so it may take us a little time to taxi through them all. We aim to respond to every application within 14 days. If you haven’t heard from us by then — or if you have any questions about this or other opportunities — feel free to contact a member of our Talent crew for further assistance.
We appreciate your patience while we navigate the runway!