Complex Field Consultant
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £65,385 to £79,915 per year |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | London, London, EC2V 7HN |
| Remote working: | Fully remote |
| Company: | Lloyds Banking Group |
| Job type: | Permanent |
| Job reference: | 148031_1767616127 |
Summary
JOB TITLE: Complex Claims Field Consultant (Internal Loss Adjuster - Major Loss)
SALARY: £65,385 - £79,915 (depending on experience)
LOCATION: Northwest/Northeast London
HOURS: Full Time, 35 hours- per week.
WORKING PATTERN: Remote. Please note: We have sites in Halifax, Leeds and South Wales - travel to these sites to attend events and training will be necessary
About this Opportunity:
At Lloyds, we understand that a house is more than just bricks and mortar - it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.
You'll support customers through various media and visit their homes to provide face-to-face support and claims management when needed most. You'll work collaboratively across the claim's teams and with our suppliers to validate and determine the value of claims, arrange repairs, and manage customer expectations. Previous experience with home working is desirable.
Why Lloyds Banking Group?
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need:
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Full and current driving licence
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Insurance claims qualification (CII/CILA) or willingness to undertake this
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Building/Structural qualifications (desirable for roles in our Complex team, but not essential)
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General insurance claims experience (2+ years) with detailed knowledge and understanding of insurance policies and claim handling philosophies
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Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs
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Awareness of Health and Safety requirements for site work
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Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)
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Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions
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High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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30 days holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
Proud member of the Disability Confident employer scheme