Single Point of Referral Administration Assistant
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 20 January 2026 |
| Location: | Norwich, NR2 3TU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9839-26-0003 |
Summary
Some of the main duties and responsibilities (please see Job Description and Person Specification): To receive and process referrals for the following Children's Services: Community Paediatricians, The Neurodevelopmental Service (NDS), The Key Worker Service, Childrens Occupational Therapy, Children's Community Nursing, and Starfish Childrens LD CAMHS. To liaise with health professionals to triage and to be the first point of contact for any queries relating to new referrals.Using a range of software programmes including SystmOne, Microsoft Word and Excel to produce, maintain and distribute triage letters which may include medical terminology and deal with matters of a complex and/or distressing nature.To employ effective waiting list management for appointment bookingThis will include: booking of appointments from waiting listsresolving appointment conflictsissuing appointment letters/textsusing cloud booking to ensure there is room availabilitybooking interpreters to support these appointments and arrange translation of documents as and when requiredmanaging clinician ledgers and being aware of clinicians annual leaveTo independently manage, undertake and prioritise a variety of Single Point of Referral Office administrative and clerical duties and undertake other general office duties which follow standard processes with the occasional need to deviate. These include: photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents.researching appropriate websites, downloading and circulating documents, as requested.to anticipate and assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them.identify and report areas within working processes and procedures that could improve service delivery.being multiskilled across the services that are supported by the Single Point of Referral office. To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, taking accurate messages and ensuring these are passed on to the relevant person in a timely manner.To build effective working relationships with the Consultant Paediatricians, Paediatric Registrars, ADHD Nursing Team and other colleagues who are supported by the Single Point of Referral Office.To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner.To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding.