Band 3 Clinical Services Administrator - Bristol
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £24,937 to £26,598 per year |
| Additional salary information: | £24937 - £26598 a year |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | Bristol, BS16 1EG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-26-0006 |
Summary
Key Responsibilities: Liaise with a wide range of stakeholders, both internal and external, including: Medical staff Multidisciplinary teams (Community or Inpatient) Service users and carers Health and social care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies (e.g., Police, Ministry of Justice) Provide secretarial support to named medical staff and the management team. Utilise written and verbal communication skills to engage with a wide range of people, including external agencies, using tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff, and carers regarding appointments, admissions, and meetings. Provide and receive routine and complex information, including handling enquiries from external stakeholders and the public. Maintain and update patient notes, collate information for transfer of care, and handle sensitive information appropriately. Work effectively within a multi-disciplinary environment, ensuring clear communication with team members. Facilitate administrative processes for team meetings and other activities. Receive and distribute mail (paper and electronic), ensuring appropriate action is taken with high-priority items. Manage telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner. Exercise judgment when dealing with patient enquiries, resolving non-clinical issues such as conflicting diary appointments, schedules, clinics, meetings, and tribunals. Escalate issues to the Lead Clinical Services Administrator as appropriate. Arrange meetings and appointments for team members, negotiating diary conflicts and competing priorities, including scheduling: Consultant clinic appointments Tribunals Room bookings Other bookings as required Type patient reports, correspondence, and emails as required; handle telephone and face-to-face enquiries from patients; input accurate and up-to-date patient data onto the RiO system. Order stationery and other necessary items for the team via the procurement system. Manage petty cash float/handling and support the induction of new staff members as required. Please see the attached Job Description for a full list of duties and responsibilities.