Business Services Manager-Returners
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £46,030 to £52,120 per year |
| Hours: | Full time |
| Closing date: | 12 January 2026 |
| Location: | B4 6GA, B4 6GA |
| Company: | National Highways |
| Job type: | Permanent |
| Job reference: | 6979_1767605810 |
Summary
Are you looking to return to work following a career break of 2 or more years? If you are an experienced professional looking to return to the workplace, this could be the perfect opportunity for you. To apply for this vacancy and join our Returners Programme, applicants must be returning from a career break of 2 or more years or have been freelancing or working in a home business, in that time.
About the job.
National Highways have an excellent opportunity for a Business Services Manager to join the National Highways team. As a Business Services Manager, you will manage the effective delivery of business support and administrative services for the Planning and Performance Directorate, championing continuous improvement, and sharing best practice with other relevant functions throughout the organisation.
The role will be worked on a hybrid basis with 40% in the office and 60% working from home.
- Identify and assess the correspondence authoring requirements of the Planning and Performance Directorate, ensuring there is appropriate allocation of resources to meet these.
- Ensure that all relevant customer facing administration, such as responding to enquiries, high-level correspondence, and Freedom or Information (FoI) requests are delivered in a timely and professional manner,
- Produce reports, presentations, and other documents, collating and analysing relevant information and statistics from identified sources to support own work and the work of others.
- Monitor and proactively manage the performance of the team, ensuring all line management responsibilities are fulfilled.
About you.
- Previous experience of managing successful teams in a shared business service environment.
- Previous experience of authoring customer correspondence in line with guidelines, working across multiple stakeholders to gather information and inform the correspondence
- Evidence of working in a customer service background with excellent communication skills.
- Excellent organisational skills as well as stakeholder management skills with a strong customer focus.
- Experience with standard office software products to enable production and maintenance of a range of complex documents and spreadsheets.
About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Proud member of the Disability Confident employer scheme