PCN Care Coordinator
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | Peterborough, PE1 2QP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5113-26-0000 |
Summary
Key Responsibilities Help people to manage their health needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand peoples level of knowledge, confidence and skills in managing their own health. Support the clinical team on the day with managing patient queries and appointments acting from their direction as well as advising on complex issues within appointment guidelines where these arise. Utilising population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care. Support patients to utilise decision aids in preparation for a shared decision-making conversation. Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single Personalised Care and Support Plan (PCSP), in line with PCSP best practice, based on what matters to the person. Support people to take up training and employment, and to access appropriate benefits, education, peer support interventions, accessing self-management where eligible for example, through referral to Social Prescribing Link Workers. Provide coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals. Support the coordination and delivery of MDTs within the PCN where required. Support your independent development by identifying areas or gaps aligning with the job role, and taking independent action on these areas to continue your own professional development. Act with integrity and professionalism at all times Work with the GPs and other primary care staff to identify and manage a caseload or defined list of patient contacts, and where required and as appropriate. This may be, primarily, within Syst1 or AccuRX systems but may also be included within other work systems, defined projects or associated workloads linked to the patients of the Practice. Raise awareness within the PCN of shared decision-making and decision support tools by accurately coding personalised care events within your workload. Raise awareness of how to identify patients who may benefit from shared decision-making and support PCN staff and patients to be more prepared to have shared decision-making conversations. Performing any other reasonable duties as directed by the Management Team