Receptionist - Emergency Department
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | Norwich, NR4 7UY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9234-26-0009 |
Summary
To make patients feel welcome and at ease, providing assistance with patient comfort as required. To be able to recognise those patients who, although they walk in, may require prompt medical intervention and to inform a qualified Nurse appropriately. To be aware of off duty planning and the need to meet service requirements, reporting absence from work promptly. In the absence of the Senior Receptionist and other managerial members, to re-arrange adequate reception cover in the instance of short-notice sickness. To be able to run the Reception desk alone, when suitably trained, as required. To register patients using a computerised system (and manually when required). To obtain the necessary information in order to provide data for the Communications department. Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality. Assist relatives in locating patients, both in ED and the rest of the hospital using the PAS system both face-to face and via telephone enquiries. When distressed relatives enter ED to ensure that they are looked after in a caring and compassionate manner until a trained Nurse is free to care for them. To arrange transport, both via East Anglian Ambulance Trust and also by sorting private lifts/taxis, for patients as required. To ensure their comfort if waiting for a considerable period of time. To manage all incoming telephone calls within departmental guidelines, either by dealing with the enquiry immediately or by taking details and returning calls. To deal with medical enquiries either by delegating to an appropriate member of the nursing/clinical staff or by taking messages. Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.