Supporter Services Officer
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £27,326 to £29,987 per year |
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | B4 6DH |
| Remote working: | On-site only |
| Company: | Birmingham Women's and Children's Hospital Charity |
| Job type: | Temporary |
| Job reference: |
Summary
Do you love helping people and helping a great charity at the same time? Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person? Do you have strong computer skills and a keen attention to detail?
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude. Sound computer skills are also essential for success. Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity.
To be successful in this role you will:
Have previous experience in a customer services/administrative role
Be friendly, compassionate and self-motivated
Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity
Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player.
Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.
Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales
Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times
To ensure timely and efficient thanking of our supporters
Possess a full driving license
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Flexible working and the opportunity to WFH one day per week to support work-life balance
Generous annual leave entitlement with additional leave for long service
Enhanced sick pay
Access to an Employee Assistance programme which offers
both virtual and in-person support, 24/7 access to a GP
surgery web app, as well as lifestyle savings across online and
high street shops
Free flu jabs
Charity events throughout the year
Employer enhanced auto-enrolment pension scheme with 8% employer contribution
Ongoing commitment to training and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
If you think you have the qualities we are looking for and the desire to contribute, please apply via Charity Jobs; https://www.charityjob.co.uk/jobs/birmingham-women-s-and-children-s-hospital-charity/supporter-services-officer/1049515?tsId=36
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude. Sound computer skills are also essential for success. Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity.
To be successful in this role you will:
Have previous experience in a customer services/administrative role
Be friendly, compassionate and self-motivated
Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity
Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player.
Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.
Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales
Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times
To ensure timely and efficient thanking of our supporters
Possess a full driving license
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Flexible working and the opportunity to WFH one day per week to support work-life balance
Generous annual leave entitlement with additional leave for long service
Enhanced sick pay
Access to an Employee Assistance programme which offers
both virtual and in-person support, 24/7 access to a GP
surgery web app, as well as lifestyle savings across online and
high street shops
Free flu jabs
Charity events throughout the year
Employer enhanced auto-enrolment pension scheme with 8% employer contribution
Ongoing commitment to training and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
If you think you have the qualities we are looking for and the desire to contribute, please apply via Charity Jobs; https://www.charityjob.co.uk/jobs/birmingham-women-s-and-children-s-hospital-charity/supporter-services-officer/1049515?tsId=36
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.